Hostel Assistant

Allscreens Nationwide Ltd; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cadwyn Housing Association in Cardiff is seeking a Hostel Assistant to join its supported housing team. The role is 28 hours per week, working Monday, Tuesday, Thursday and Friday from 1:00pm to 9:00pm, based in Cardiff.

You will be the first point of contact, providing high-quality service to residents and stakeholders. The role involves working with tenants with diverse needs, building trusting relationships, and helping maintain safe and secure accommodation while supporting families toward

Qualifications

• Experience in housing support or social care preferred.

Responsibilities

• Provide front-line support to residents and stakeholders.
• Assist in maintaining safe and secure accommodation.

Job description

28 Hours per week: Monday, Tuesday, Thursday and Friday 1:00pm – 9.00pm

Based in Cardiff

An opportunity has arisen for a Hostel Assistant to join Cadwyn’s supported housing team on a permanent basis.

About Us

The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Newydd Maintenance Limited, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 3,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.

About the role

Our hostel for families provides support and accommodation to prepare families in securing and maintaining a tenancy. The hostel can be a fast paced environment, where residents are supported with a wide range of needs including domestic abuse, substance mis-use, mental ill health and child protection issues.

As a Hostel Assistant, you will ensure Supported Housing residents and stakeholders are provided with a high-quality service as the first point of contact. The role involves working with tenants who may be difficult to engage with and as such you should have the skills to build trusting and respectful relationships. The role is also key to maintaining safe and secure accommodation for tenants.