Host /ess - Flexi Hours

Hyatt Hotels Corporation; Greater London; On-site; GBP 1,378,000 - 1,929,000; Full time

Benefits offered by this job

Discounted hotel stays for you and up

Free meals on duty

Uniform provided and laundered

Headspace membership and Employee Ass.

50% discount on food and beverages

Learning and development opportunities

Job summary

Hyatt Hotels Corporation invites applications for a Host/ess at Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt in central London. The role offers flexible, varied hours and opportunities to learn the hotel operations while delivering guest-centered dining experiences.

You will greet guests warmly, manage reservations, present menus, and assist with seating and service during peak times. The hotel emphasizes hospitality, teamwork and guest satisfaction in a historic, luxurious

Qualifications

• Previous experience in a similar role within premium hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and exceed expectations.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued.
• Manage restaurant reservations and guest enquiries efficiently, maintaining accurate booking records.
• Ensure menus are presented to guests and maintain knowledge of dining experiences, menus and events.
• Inspect and prepare seating areas, ensuring tables are clean and ready for service.
• Support the restaurant team by clearing and resetting tables and assisting with service during busy periods.
• Follow departmental standard operating procedures to uphold high service standards.
• Collaborate with colleagues to ensure smooth operations and efficient service delivery.

Skills

Communication skills

Interpersonal skills

Hospitality experience

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, there’s a home for every stage of your career. With flexi hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Schedule

Available working hours will vary each week and can range anywhere from 0 to 40 hours.

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Host/ess role

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Manage restaurant reservations and guest enquiries efficiently, maintaining accurate booking records and supporting a smooth guest journey.
• Ensure menus are presented to guests and maintain excellent knowledge of dining experiences, menus and special events to confidently assist with guest requests.
• Inspect and prepare seating areas, ensuring tables are clean, correctly set and ready for service at all times.
• Support the restaurant team by clearing and resetting tables, assisting with service where required, and helping to maintain smooth operations during busy periods.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with the ability to anticipate guest needs and go the extra mile to exceed expectations.

Benefits

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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