Host /ess - Flexi Hours

Hyatt Corporation; City of Westminster; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discount at Hyatt hotels

Career development

Flexi hours

Job summary

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, seeks a guest-focused hospitality professional to deliver exceptional dining service. You will warmly welcome guests, manage reservations, and ensure flawless service standards across a luxury dining environment in central London.

The role emphasizes strong communication, teamwork, and the ability to adapt to busy periods while maintaining impeccable guest experiences.

Qualifications

• Previous experience in a premium hospitality role is preferred.
• Excellent communication and interpersonal skills to anticipate guest needs.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued.
• Manage restaurant reservations and guest enquiries with accurate booking records to support a smooth guest journey.
• Ensure menus are presented and maintain knowledge of dining experiences, menus and events to assist with guest requests.
• Inspect and prepare seating areas, ensuring tables are clean, correctly set and ready for service.
• Support the restaurant team by clearing and resetting tables and assisting with service during busy periods.
• Follow departmental SOPs to uphold high service standards.
• Work with colleagues to support smooth operations and efficient delivery of service.

Skills

Guest service

Communication

Interpersonal skills

Job description

Job responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Manage restaurant reservations and guest enquiries efficiently, maintaining accurate booking records and supporting a smooth guest journey.
• Ensure menus are presented to guests and maintain excellent knowledge of dining experiences, menus and special events to confidently assist with guest requests.
• Inspect and prepare seating areas, ensuring tables are clean, correctly set and ready for service at all times.
• Support the restaurant team by clearing and resetting tables, assisting with service where required, and helping to maintain smooth operations during busy periods.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with the ability to anticipate guest needs and go the extra mile to exceed expectations.

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Benefits

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
• Flexi hours; you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you.

Salary: £13.10 per hour Service Charge

Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.