Host - ES Trafford Centre

Big Table Group; Sale; On-site; GBP 16,000 - 21,000; Full time

Job summary

Big Table Group is seeking a friendly Host or Hostess to be the first point of contact for guests. You will greet guests, manage reservations, provide menus, and escort guests to seating areas to ensure a smooth dining experience.

In this fast-paced environment, you will monitor wait times, coordinate with wait staff, and help maintain a welcoming reception area. A positive, proactive attitude and availability to work shifts are essential.

Qualifications

• Proven ability to greet and assist guests.
• Strong communication and coordination with staff.
• Ability to work in shifts and maintain a positive attitude.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations and escort customers to seating areas.
• Provide menus and greet guests upon departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests requiring extra attention (e.g. children, elderly).
• Assist wait staff as needed.

Skills

People skills

Customer service

Communication

Job description

Job brief

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. This is a fast paced environment so needs a super positive person.

Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or areas
• Provide menus
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Assist wait staff as needed