Host - ES Trafford Centre

The Big Table Group Limited; Stretford; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Big Table Group Limited is seeking a friendly Host/Hostess to be the first point of contact for guests. You will welcome guests, provide accurate wait times, and escort customers to dining areas to ensure a positive experience from arrival to departure.

Responsibilities include managing reservations, coordinating with staff on seating, and maintaining a clean reception area while catering to guests who may require extra attention. Shift work is required in this fast-paced environment.

Qualifications

• Must have strong people skills and be friendly to guests.
• Ability to provide accurate wait times and assist with seating.
• Availability to work in shifts in a fast-paced venue.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to dining areas.
• Provide menus and greet guests on departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests needing extra attention (e.g. children, elderly).

Skills

People skills

Customer service

Shift work

Positive attitude

Job description

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. This is a fast paced environment so needs a super positive person. Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests. Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or areas
• Provide menus
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Assist wait staff as needed