Hospitality Host: Warm Welcomes & Seamless Seating

ES Trafford Centre; Urmston; On-site; GBP 18,000 - 24,000; Full time

Job summary

ES Trafford Centre in the United Kingdom is seeking a friendly Host or Hostess to be the first point of contact for guests. You will greet guests, monitor wait times, manage reservations, escort guests to seating, and support the wait staff to ensure a smooth and welcoming dining experience.

Availability for shifts and a positive attitude are essential. The role offers a fast-paced environment with opportunities to interact with guests and help create a pleasant dining experience from arrival to

Qualifications

• Solid people skills to ensure a positive dining experience.
• Willingness to work in shifts.
• Strong customer service mindset.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or areas
• Provide menus
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Assist wait staff as needed

Skills

People skills

Customer service

Shift work

Greet guests

Job description

ES Trafford Centre in the United Kingdom is seeking a friendly Host or Hostess to be the first point of contact for guests. You will greet guests, monitor wait times, manage reservations, escort guests to seating, and support the wait staff to ensure a smooth and welcoming dining experience.

Availability for shifts and a positive attitude are essential. The role offers a fast-paced environment with opportunities to interact with guests and help create a pleasant dining experience from arrival to