Door Person

The Pembroke Club London; Greater London; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Best-in-class salary

Family meal on shift

Learning & Development opportunities

Pension scheme

Annual staff awards

Opening benefits

Zusammenfassung

The Pembroke Club London is seeking an exceptional Doorman to be the first point of contact for members and guests in a luxury Belgravia setting. You will greet arrivals by name, assist with coats and bags, and uphold the club's standards of warmth, discretion, and personal service.

You will also manage access control, ensure safety in line with licensing and House Rules, and work closely with front-of-house teams.

Qualifikationen

• Proven front-of-house or doorman experience in a luxury environment.
• Exceptional interpersonal skills; warm, discreet and polished.
• A valid SIA Door Supervisor licence is essential.
• Knowledge of premises licence obligations and club policies.
• Punctual, reliable and able to work evenings, weekends and holidays.

Aufgaben

• Welcome members and guests by name on arrival, assist with coats, bags, umbrellas.
• Ensure members depart safely; hail taxis and assist with luggage.
• Screen visitors to ensure only bona fide members access the club.
• Maintain the entrance area clean, manage smokers, and direct deliveries.

Kenntnisse

Front-of-house experience

Luxury hospitality

Guest relations

Discretion

Punctuality

Team player

Tools

SIA Licence

Jobbeschreibung

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.

Role Overview

As we build out our operational team, we are looking for an exceptional Doorman to be the first point of contact for our members and guests. The Doorman is the face of The Pembroke. You are the first person a member sees on arrival and the last on departure, and the impression you make sets the tone for everything that follows. This is a role that demands warmth, natural authority, and an instinctive understanding of luxury hospitality – you know our members by name, you anticipate what they need before they ask, and you make every interaction feel personal and unhurried.

Alongside the personal service element, you play an important role in access control and the safe, orderly management of the club’s entrance and inside spaces. You will hold a valid SIA licence and operate at all times in accordance with the club’s premises licence, Operational Management Plan, and member Terms & Conditions, keeping staff, member and guests safe at all times.

Key Responsibilities

Member Experience & Service

• Welcome members and guests by name on arrival, alert the front desk, and assist with coats, bags, umbrellas, and any other immediate need – every arrival should feel anticipated and personal.
• Ensure members and their guests depart safely and comfortably; hail taxis, assist with luggage, and ensure those who may be intoxicated leave quietly and without incident.
• Answer member and guest enquiries with knowledge and confidence, escalating to the Membership or F&B team where appropriate; record and escalat[e]
• Build and maintain a warm rapport with local residents and commercial neighbours, acting always as a considerate and professional representative of the club in the public domain.

Access Control & Operations

• Screen all visitors to ensure only bona fide members and their authorised guests gain access to the club, operating in full accordance with the premises licence, Operational Management Plan, and member Terms & Conditions at all times.
• Manage the immediate exterior of the club – keeping the entrance clean, clear, and well-presented; managing smokers in line with licence conditions; directing deliveries to the correct entrance; and moving on vehicles with idling engines.
• Manage parking in the immediate vicinity of the club in accordance with the Operational Management Plan, ensuring minimal disruption to surrounding roads, residents, and businesses.
• Maintain radio communication with the security and front of house teams; complete all required logs and forms accurately, including sign-in/out sheets and the number plate log.
• Adhere to all H&S and fire safety procedures; report any accidents, near misses, or safety concerns immediately to the Head Doorman or Security Supervisor and assist with fire alarm tests and emergency procedures and evacuations as directed.

Requirements

• Proven experience in a front-of-house or doorman role within a luxury hotel, private members’ club, or similarly high-end environment; a background in premium hospitality is as important as security experience at this level.
• Exceptional interpersonal skills – naturally warm, discreet, and polished, with the ability to build genuine rapport with members and represent the club with distinction in the public domain.
• A valid SIA Door Supervisor licence is essential.
• A working knowledge of premises licence obligations, the Operational Management Plan, and member Terms & Conditions; confident in applying licence conditions consistently and escalating where required.
• Punctual, reliable, and physically resilient – able to stand for extended periods in all weathers; willing to work flexibly across evenings, weekends, and holidays as the business requires.

What We Offer

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Development opportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open