Waiter

The Pembroke Club - Rollo's; City of Westminster; Presencial; GBP 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best-in-class salary

Family meal on shift

Industry-leading Learning &Development

Pension scheme – including employer

Annual staff award ceremony and party

More benefits to be set up as we open

Resumo da oferta

The Pembroke Club – Rollo's in Belgravia is seeking an accomplished Waiter to deliver exceptional dining experiences for our members.

The ideal candidate is polished, attentive, and service driven, with strong knowledge of food and beverage service and the ability to manage a section independently in a fast-paced, luxury environment. You will join a collaborative team within an iconic private members’ club.

Qualificações

• Proven experience as a waiter in high-end restaurants, hotels, or private clubs.
• Strong knowledge of food, wine and beverage service.
• Excellent communication and interpersonal skills.
• Confident, professional, guest-focused service.
• Ability to manage a section independently in fast-paced settings.
• Impeccable grooming and presentation; attention to detail.

Responsabilidades

• Deliver exceptional, personalised table service to members and their guests.
• Take accurate food and beverage orders with strong product knowledge.
• Manage a designated section with attentive, well-paced service.
• Present menus, provide personalised recommendations, and guide the dining experience.
• Coordinate with kitchen, reception and bar to ensure timely and accurate delivery of orders.
• Maintain table presentation and mise en place; clearing and resetting.
• Anticipate member needs and respond promptly with discretion and professionalism.
• Handle billing and payments accurately using POS systems.
• Support junior team members during service.
• Ensure restaurant environment remains clean, organized and aligned with club standards.
• Uphold health, safety and hygiene regulations.
• Contribute to a positive, collaborative team environment.

Conhecimentos

Waiter experience

Food & beverage knowledge

Communication skills

Guest-focused service

Fast-paced environment

Ferramentas

POS systems

Descrição da oferta de emprego

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

Located on the third floor, ROLLO's will be the Pembroke's grill style restaurant, serving delicious yet relaxed classics in an informal setting. With an open kitchen and a smoking terrace, the restaurant shares the floor with CUES and will be a hub for members throughout club hours and during sports viewings.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Waiter to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The ideal candidate is polished, attentive, and service driven. This role is central to delivering a refined and seamless dining experience, combining technical service skills with genuine, intuitive hospitality and high level of personalisation.

The successful candidate will take ownership of their section, building rapport with members while ensuring every aspect of service is executed to the highest standard. A strong understanding of food and beverage, paired with discretion and professionalism, is essential in maintaining the elevated yet personable atmosphere of the club.

RESPONSIBILITIES

• · Deliver exceptional, personalised table service to members and their guests
• · Take accurate food and beverage orders, demonstrating strong product knowledge and confidence
• · Manage a designated section, ensuring smooth, attentive, and well-paced service throughout
• · Present menus, provide personalised recommendations, and guide members through the dining experience
• · Liaise effectively with the kitchen, reception and bar to ensure timely and accurate delivery of orders
• · Maintain impeccable table presentation, including mise en place, clearing, and resetting
• · Anticipate member needs and respond promptly with discretion and professionalism
• · Handle billing and payments accurately using POS systems
• · Support junior team members during service
• · Ensure the restaurant environment remains clean, organised, and aligned with club standards
• · Uphold all health, safety, and hygiene regulations
• · Contribute to a positive, collaborative team environment

REQUIREMENTS

• · Proven experience as a waiter in a high-end restaurant, hotel, or private members’ club
• · Strong knowledge of food, wine, and beverage service
• · Excellent communication and interpersonal skills
• · Confident, professional, and guest-focused approach to service
• · Ability to manage a section independently in a fast-paced environment
• · Impeccable grooming and presentation
• · High attention to detail and commitment to service excellence
• · Positive attitude with a proactive and team-oriented mindset
• · Ability to remain calm and efficient under pressure
• · Flexibility to work evenings, weekends, and late shifts
• · Understanding of service etiquette within a luxury or members’ environment

WHAT WE OFFER

• · Best-in-class salary
• · Family meal on shift
• · Industry-leading Learning & Development opportunities
• · Pension scheme – including employer contributions.
• · Annual staff award ceremony and party
• · More benefits to be set up as we open