Host

seaportdevelopmentholdings; Manchester; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Life insurance

Paid time off

Free meals

Employee discount

Referral bonus

Job summary

Seaport Entertainment is seeking a Host for The Lawn Club in Manchester. You will warmly greet guests, manage the waitlist, and seat guests efficiently while coordinating with the service team to ensure timely seating and a high-quality dining experience.

The role requires strong interpersonal skills, attention to detail, and flexibility to work evenings, weekends, and holidays. Compensation is $18–$20 per hour, with a robust benefits package described by the employer.

Qualifications

• 1+ year of host experience in a fine dining or high-volume setting.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to stay calm under pressure and manage waitlists effectively.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet guests upon arrival, manage the waitlist, and escort to tables with a positive first impression.
• Handle reservations and bookings to optimize turnover and guest preferences.
• Coordinate seating with staff and address special requests or considerations.
• Inform guests about the menu and restaurant policies for a seamless dining experience.
• Keep the host station and waiting area tidy and attractive.
• Address guest concerns professionally and seek management help when needed.
• Handle multiple tasks like answering phones and coordinating with servers while staying composed.
• Promote events and menu items to boost sales and guest enjoyment.

Skills

Host experience

Interpersonal skills

Communication skills

Organizational skills

Reservation systems

Tools

Reservation systems

Job description

About The Brand

Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s Leisure Headquarters.” The massive 25,000 square foot venue features indoor and outdoor rentable gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawncierges.” Lawn Club caters to a variety of audiences, from twenty-somethings to corporate event planners.

About the Role

Seaport Entertainment is looking for aHostto be based in The Lawn Club. Reporting directly to the General Manager, this role is responsible for welcoming/greeting guests to the restaurant and ensuring that they are seated and receive attentive service. The Host duties include maintaining a waitlist of guests during service, distributing menus, confirming restaurant contact information to guests, accepting phone calls, making and adjusting reservations, a s well as working with the service team to ensure the restaurant is seated in a timely and efficient manner.

What You Will Do

• Warmly welcome guests upon arrival, manage the waitlist efficiently, and escort them to their designated tables, providing a positive first impression.
• Handle reservations, confirm bookings, and maintain an organized system to optimize table turnover and accommodate guest preferences.
• Effectively communicate with the restaurant staff to coordinate seating arrangements, manage guest flow, and address any special requests or considerations.
• Assist guests with inquiries, provide information about the menu, and offer guidance on restaurant policies to ensure a seamless dining experience.
• Keep the host/hostess station and waiting area tidy, contributing to the overall cleanliness and attractiveness of the restaurant.
• Address guest concerns or issues with professionalism and tact, seeking assistance from management when needed to ensure customer satisfaction.
• Handle multiple tasks simultaneously, such as answering phones, managing reservations, and coordinating with servers, while maintaining a positive and composed demeanor.
• Promote special events, menu items, or promotions to guests, contributing to increased sales and overall customer enjoyment.
• Work collaboratively with the serving staff, kitchen team, and management to facilitate a smooth and efficient dining service.

About You

• 1+ year of host experience in a fine dining, high volume setting.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to remain calm under pressure and manage waitlist dynamics effectively.
• Positive and friendly attitude, with a passion for delivering exceptional customer service.
• Familiarity with reservation systems and basic restaurant operations is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.
• Professional appearance and demeanor.

Physical Requirements

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
• Ability to stand for prolong periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

Compensation

Compensation: $18 – $20 per hour

OUR BENEFITS

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discountat our businesses
• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job — its a journey.Whetheryou’rejust starting your career or looking to take the next step,you’llhave access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.