Host - Saturday Only

RAMONA & The Firehouse; Manchester; On-site; GBP 21,000 - 24,000; Full time

Job summary

RAMONA & The Firehouse in Manchester is seeking a Host to be the first line of our guest experience. You will greet guests with a welcoming smile, guide them to seating, and help manage the restaurant's flow to keep things vibrant and efficient.

In this role you’ll handle reservations, adjust wait times, and coordinate with front-of-house teams to ensure guests feel like part of something special from arrival to departure.

Qualifications

• Experience in a fast-paced, customer-facing role.
• Friendly, approachable personality suitable for VIP guest experiences.
• Strong communication skills and ability to coordinate with team.

Responsibilities

• Welcome guests with warmth and enthusiasm, guiding them from entry to seating.
• Manage reservations and waitlists, communicating changes to guests and staff.
• Organize the seating plan to balance flow and guest experience.
• Address questions or requests professionally and promptly.

Skills

Guest service

Communication

Multitasking

Job description

HOST

First impressions count right? - we think so to! From the first encounter to the final farewell, being a Host means being the first line of our guest experience. You will set the tone with your outgoing personality and welcoming smile, guiding guests through an unforgettable visit from start to finish. Your energy and attentiveness help make every guest feel like part of something special, ensuring they’re comfortable, happy, and excited for what’s to come. From greeting and seating guests to managing the flow of the restaurant, you’re an essential part of creating the vibrant, high-energy atmosphere we’re known for.

HOST

First impressions count right? - we think so to! From the first encounter to the final farewell, being a Host means being the first line of our guest experience. You will set the tone with your outgoing personality and welcoming smile, guiding guests through an unforgettable visit from start to finish. Your energy and attentiveness help make every guest feel like part of something special, ensuring they’re comfortable, happy, and excited for what’s to come. From greeting and seating guests to managing the flow of the restaurant, you’re an essential part of creating the vibrant, high-energy atmosphere we’re known for.

What You’ll Do:

• Guest Experience Leader: Welcome guests with warmth and enthusiasm, making sure they feel right at home from the moment they walk through the door.
• Reservation Guru: Handle reservations with ease, confirming guest details and managing waitlists. Be proactive in adjusting and communicating any changes to wait times or seating arrangements to our guests and our front of house teams.
• Seating Strategist: Manage the table plan to ensure guests are seated in a timely manner while balancing the flow of the restaurant.
• Problem Solver: Address guest questions, concerns, or special requests with a helpful attitude, offering solutions and ensuring that any issues are resolved efficiently and professionally.

What We’re Looking For:

• Experience in a fast-paced, customer-facing role where your attention to detail and multitasking skills shine.
• A friendly, approachable personality that makes every guest feel like a VIP as soon as they arrive.
• Strong communication skills and the ability to think on your feet, whether you're checking in with guests or coordinating with the team.
• The ability to stay organized, manage reservations, and handle the guest flow without breaking a sweat.
• A passion for hospitality and a desire to make every guest’s visit memorable, fun, and easy.