Host

Eastlands Venue Services Limited; Manchester; On-site; GBP 12,398,000 - 20,664,000; Full time

Benefits offered by this job

Private medical insurance

Group life assurance

Birthday day off

Complimentary meals on shift

Wellbeing programme & counselling

Job summary

Eastlands Venue Services Limited in Manchester is seeking a Guest Welcome & Experience host to deliver a warm, professional welcome to every guest. You will build rapport and ensure individual needs and occasions are recognised from the moment guests arrive at Medlock Square.

On matchdays and events you will assist with reservations, seating plans and guest flow, helping to seat guests promptly while upholding premium service standards.

Qualifications

• Previous experience in a host, reception, guest services or customer-facing hospitality role.
• Passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Confident, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional in busy service environments.
• Flexible approach to working evenings, weekends and event days.

Responsibilities

• Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue.
• Build rapport with guests while ensuring individual needs and occasions are recognised.
• Support the management of reservations, seating plans, waitlists and guest communications.
• Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.
• Support the delivery of premium hospitality experiences during matchdays and major events.
• Help manage guest arrivals, queues and wayfinding while maintaining service standards.
• Maintain presenting and organisation of the host stand and reception areas.
• Respond professionally to guest enquiries, requests and feedback, escalating concerns when appropriate.

Skills

Guest services

Communication

Organisation

Hospitality

Tools

SevenRooms

OpenTable

Job description

Description

Department: Hospitality

Location: Medlock Square

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus - a vibrant, year-round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co-op Live arena.

Named after the River Medlock that runs beneath the site, the development celebrates Manchester's industrial heritage while shaping its next era of city-defining experiences. Manchester is known worldwide for its sport, music and entertainment - and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast-growing destinations.

At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all-day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high-quality hospitality all week long and across the events calendar.

About The Role

Guest Welcome & Experience

Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs, preferences and special occasions are recognised wherever possible.

Reservations & Guest Flow

Support the management of reservations, seating plans, waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.

Matchday & Event Operations

Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals, queues and wayfinding while maintaining exceptional service standards in busy environments.

Standards & Presentation

Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised, welcoming and guest-ready at all times.

Guest Communication

Respond professionally to guest enquiries, requests and feedback, escalating concerns where appropriate and always seeking positive outcomes for guests.

Essential

Skills, Knowledge & Expertise

• Previous experience in a host, reception, guest services or customer-facing hospitality role
• Passion for delivering exceptional guest experiences
• Excellent communication and interpersonal skills
• Confident, professional and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional in busy service environments
• Flexible approach to working evenings, weekends and event days

Desirable

• Experience within premium, luxury or lifestyle hospitality environments
• Experience using reservations systems such as SevenRooms, OpenTable or similar
• Experience within restaurant, hotel, event or stadium hospitality operations
• Experience working with VIP guests and premium service environments

Why Join Us?

• Private Medical Insurance (Vitality) - including Virtual GP access and rewards
• Group Life Assurance - 4x salary paid to your nominated beneficiary
• Birthday Day Off - an extra day to celebrate
• Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform - including counselling support
• Company Pension Scheme
• Generous Holiday Allowance - plus bank holidays
• Career Development Opportunities - with progression across the campus

Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact [e-mail].