Hospitality Events Manager

Eastlands Venue Services Limited; Greater Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private Medical Insurance (Vitality)

Group Life Assurance

Birthday Day Off

Complimentary Meals on Shift

Employee Assistance Programme

Company Pension Scheme

Generous Holiday Allowance

Career Development Opportunities

Job summary

Eastlands Venue Services Limited invites applications for a Hospitality Events Manager at Etihad Stadium to lead premium hospitality across suites, lounges and restaurants. You will drive guest experiences, revenue and operational excellence on match days, concerts and corporate events.

Reporting to the Hospitality Department, you will build and lead a high-performing team, manage budgets, ensure compliance with health and safety regulations, and collaborate with partners to deliver outstanding

Qualifications

• Experience managing hospitality operations in stadiums, arenas, hotels, or large events.
• Strong leadership and team management skills.
• Proven ability to manage budgets and hit commercial targets.
• Excellent customer service and relationship management.
• Excellent organisation and problem-solving abilities.
• Ability to work under pressure during events, evenings and weekends.
• Knowledge of health, safety, food hygiene and licensing regulations.
• Flexible, with availability for evenings, weekends and event days.

Responsibilities

• Lead hospitality operations across premium areas on matchdays and events.
• Deliver exceptional guest experiences and manage guest feedback.
• Plan and execute hospitality operations with compliance to standards.
• Recruit, develop and coach hospitality team.
• Manage budgets and drive revenue for premium offerings.
• Ensure health, safety and licensing compliance; audit readiness.
• Build strong relationships with stakeholders and partners.

Skills

Hospitality operations

Leadership

Customer service

Budget management

Organisation

Problem solving

Working under pressure

Health and safety knowledge

Food hygiene knowledge

Licensing regulations knowledge

Evenings & weekend availability

Education

Hospitality Management degree or equivalent

Events Management degree or equivalent

Business Management degree or equivalent

Personal Licence Holder (PLH)

Food Safety Certification

Health & Safety Certification

Job description

Hospitality Events Manager

Department: Hospitality

Employment Type: Permanent

Location: Etihad Stadium

Reporting To: Fiona Hardman

Description

The Hospitality Manager is responsible for leading and delivering exceptional hospitality services across all premium stadium areas, including hospitality suites, executive boxes, lounges and restaurants. The role ensures a first-class guest experience during match days, concerts, corporate events, and other stadium functions while driving revenue, maintaining operational excellence, and leading hospitality teams.

Key Responsibilities

Guest Experience

Deliver exceptional guest experiences by ensuring the highest standards of service, presentation and professionalism across all hospitality areas. Respond effectively to guest feedback and continuously strive to enhance the overall customer journey.

Operations Management

Lead the planning and delivery of hospitality operations for matchdays, concerts and special events, ensuring seamless event execution, operational excellence and compliance with company standards.

Team Leadership
Recruit, develop and inspire a high-performing hospitality team, creating a positive culture through effective coaching, performance management and workforce planning.

Financial Management
Support the delivery of commercial objectives by managing operational budgets, monitoring performance and identifying opportunities to maximise revenue and enhance premium hospitality offerings.

Health, Safety & Compliance

Maintain a safe and compliant environment by ensuring adherence to all food safety, licensing, health & safety and company policies, while supporting operational audits and risk management.

Stakeholder Management
Build strong relationships with colleagues, suppliers, clients and event partners, working collaboratively across departments to deliver exceptional hospitality experiences.

Skills, Knowledge & Expertise

Essential

• Experience managing hospitality operations within a stadium, arena, hotel, conference venue, or large-scale event environment.
• Strong leadership and team management skills.
• Excellent customer service and relationship management abilities.
• Experience managing budgets and delivering commercial targets.
• Strong organisational and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of health, safety, food hygiene, and licensing regulations.
• Flexible approach to working evenings, weekends, and event days.

Desirable

• Qualification in Hospitality Management, Events Management, Business Management, or a related field.
• Personal Licence Holder certification.
• Food Safety and Health & Safety qualifications.
• Experience working in premium sports or entertainment venues.

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including counselling support
• Company Pension Scheme
• Generous Holiday Allowance – plus bank holidays
• Career Development Opportunities – with progression across the campus