Hospitality Planning Coordinator

Eastlands Venue Services Limited; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Medical Insurance

Birthday Day Off

Complimentary Meals on Shift

Group Life Assurance

Pension Scheme

Generous Holidays

Career Development

Job summary

Eastlands Venue Services Limited at Etihad Stadium is seeking a proactive Hospitality Planning Coordinator to support the planning and coordination of hospitality operations for matchdays, conferences, banquets and special events. You will work closely with the Hospitality Planning Manager and internal teams to ensure accurate, timely event information and smooth delivery across all hospitality areas.

This role requires strong organisation, communication and the ability to adapt to a fast-paced

Qualifications

• Previous experience in hospitality, events or venue operations.
• Strong planning and organisational skills.
• Excellent administrative skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship-building skills.
• Confident using Microsoft Office, particularly Excel, Outlook and Word.
• Ability to work flexibly around matchdays and events.

Responsibilities

• Coordinate hospitality event information across matchdays, conferences, banquets and special events.
• Prepare and maintain operational function sheets, event orders and planning documentation.
• Ensure event information is accurate, complete and distributed to operational teams within agreed timescales.
• Monitor fixture changes and event amendments, communicating updates to relevant stakeholders.
• Maintain planning schedules and event calendars.
• Coordinate room layouts, catering requirements and operational requests.
• Track changes to event requirements and update planning documentation accordingly.
• Ensure all event documentation is filed and maintained accurately.
• Act as a point of contact for operational planning queries.
• Liaise with Sales, Culinary, Hospitality Operations, Logistics and Finance to ensure event information is aligned.
• Attend planning meetings and circulate actions where required.
• Support communication between departments before and after events.
• Provide operational support during matchdays and major events where required.
• Support hospitality managers in resolving planning-related queries.
• Assist with event set-up checks and operational readiness.
• Respond to last-minute changes to event requirements.
• Produce planning reports and event documentation.
• Support post-event reviews by capturing operational feedback.
• Identify opportunities to improve planning processes and communication.
• Maintain accurate event records.

Skills

Hospitality experience

Event planning

Planning & organisation

Administrative skills

Communication

Microsoft Office

Flexibility around matchdays

Tools

Microsoft Office Suite

Booking systems

Job description

Hospitality Planning Coordinator

Department: Hospitality

Employment Type: Permanent

Location: Etihad Stadium

Reporting To: Fiona Hardman

Description

The Hospitality Planning Coordinator plays a key role in supporting the planning and coordination of hospitality operations across Etihad Stadium.

Working closely with the Hospitality Planning Manager and operational teams, the role is responsible for coordinating event information, preparing operational documentation, communicating event requirements and ensuring hospitality teams have the information they need to deliver successful matchdays, conferences, banqueting events and special events.

The role acts as a central coordination point between Sales, Culinary, Operations, Finance and other internal stakeholders, ensuring operational plans remain accurate, up to date and effectively communicated.

This is an excellent opportunity for an organised and detail-focused coordinator who enjoys planning, administration and working within a fast-paced events environment.

Day to Day Responsibilities

Event Planning & Coordination

• Coordinate hospitality event information across matchdays, conferences, banquets and special events.
• Prepare and maintain operational function sheets, event orders and planning documentation.
• Ensure event information is accurate, complete and distributed to operational teams within agreed timescales.
• Monitor fixture changes and event amendments, communicating updates to relevant stakeholders.

Operational Administration

• Maintain planning schedules and event calendars.
• Coordinate room layouts, catering requirements and operational requests.
• Track changes to event requirements and update planning documentation accordingly.
• Ensure all event documentation is filed and maintained accurately.

Stakeholder Communication

• Act as a point of contact for operational planning queries.
• Liaise with Sales, Culinary, Hospitality Operations, Logistics and Finance to ensure event information is aligned.
• Attend planning meetings and circulate actions where required.
• Support communication between departments before and after events.

Event Delivery Support

• Provide operational support during matchdays and major events where required.
• Support hospitality managers in resolving planning-related queries.
• Assist with event set-up checks and operational readiness.
• Respond to last-minute changes to event requirements.

Reporting & Continuous Improvement

• Produce planning reports and event documentation.
• Support post-event reviews by capturing operational feedback.
• Identify opportunities to improve planning processes and communication.
• Maintain accurate event records.

Skills, Knowledge & Expertise

Essential

• Previous experience within hospitality, events or venue operations.
• Strong planning and organisational skills.
• Excellent administrative skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship-building skills.
• Confident using Microsoft Office, particularly Excel, Outlook and Word.
• Ability to work flexibly around matchdays and events.

Desirable

• Experience working within a stadium, arena, hotel or conference venue.
• Experience using event planning or booking systems.
• Experience working with hospitality or conference events.
• Knowledge of event planning processes.

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including counselling support
• Company Pension Scheme
• Generous Holiday Allowance – plus bank holidays
• Career Development Opportunities – with progression across the campus