Guest Services Assistant

Valor Hospitality; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Opening team for launch

Dynamic, engaging team

Group backing from CFG/Valor/Radisson

Job summary

The Medlock at Etihad Campus, Manchester, seeks a Guest Services Assistant to support Reception and Nights, delivering warm, genuine welcomes and thoughtful touches that make guests feel cared for.

Join a brand-new 401-key hotel at Etihad Campus, operating 365 days a year with flexible hours; you’ll uphold brand standards, work with the Front Office team, and bring the city’s character to every interaction.

Qualifications

• Proven customer service experience in a hotel environment.
• Ability to work across reception and night shifts.
• Warm, authentic approach aligned with brand values.
• Strong communication and teamwork.

Responsibilities

• Support Reception and Nights operations and ensure welcoming environment.
• Uphold brand standards and service-led culture.
• Shape arrival and departure experiences.
• Communicate with guests with empathy and integrity.

Skills

Customer service

Communication

Team player

Empathy

Premium hotel experience

Job description

Guest Services Assistant – The Medlock at Etihad Campus, Manchester

At The Medlock, we’re redefining hospitality — refined, genuine and always personal. As a Guest Services Assistant, you’ll be at the heart of the guest experience, supporting the Front Office team to create warm, confident welcomes, smooth departures and thoughtful touches that make every stay feel considered and memorable.

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.

We've opened our doors and we're building a team that's as warm, grounded and full of personality as the city we call home.

What you'll be doing:

Working closely with the Front Office Manager and wider team, you’ll support the smooth running of our Reception and Nights operations, helping to create a warm, welcoming environment where every guest feels recognised, supported and genuinely cared for. You’ll uphold Medlock’s brand standards, contribute to a confident service‑led culture, and take pride in delivering thoughtful, authentic moments at every touchpoint — day and night.

As a Guest Services Assistant, you’ll play an important role in shaping our arrival and departure experience, ensuring service remains consistently polished while bringing the character, warmth and unmistakable spirit of Manchester to every interaction.

You’ll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold.

Our hotel never stops, and neither does the care behind it. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business—offering flexibility where possible. Specific hours and working patterns can be discussed at interview.

About you:

You bring an effortless warmth to the floor, delivering service that feels natural, personal and never rehearsed

You lead with empathy and integrity, communicating clearly, staying composed under pressure and showing up with authenticity

You’re genuinely invested in people, nurturing team spirit while building confidence, capability and pride

You’re a trusted communicator and team player — grounded, reliable and deeply connected to the character and rhythm of the city

You have proven customer service experience within a hotel environment, ideally in a premium, lifestyle or design‑led setting

What's in it for you?

Look at some of the avaliable at Valor

• Join the opening team for a high-profile launch within one of Manchester’s most exciting developments
• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one
• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .

Please note that employment is subject to proof of eligibility to work in the UK.