Restaurant Host

Eastlandsvsl; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Private Medical Insurance (Vitality)

Group Life Assurance

Birthday Day Off

Complimentary Meals on Shift

Employee Assistance Programme

Company Pension Scheme

Generous Holiday Allowance

Career Development Opportunities

Job summary

Etihad Campus is seeking a Restaurant Host to welcome guests at Medlock Square and manage reservations while ensuring smooth guest flow for events.

You will contribute to premium hospitality on matchdays and events, maintain high presentation standards, and respond professionally to guest inquiries to guarantee positive outcomes for guests.

Qualifications

• Previous experience in a host, reception, guest services or customer-facing hospitality role.
• Passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Confident, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional in busy service environments.
• Flexible approach to working evenings, weekends and event days.

Responsibilities

• Guest Welcome & Experience: Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue.
• Reservations & Guest Flow: Support the management of reservations, seating plans, waitlists and guest communications.
• Matchday & Event Operations: Support the delivery of premium hospitality experiences during matchdays and major events.
• Standards & Presentation: Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas.
• Guest Communication: Respond professionally to guest enquiries, requests and feedback, escalating concerns where appropriate.

Skills

Guest services experience

Communication skills

Interpersonal skills

Organisation

Calm under pressure

Evenings/weekends flexibility

Job description

Restaurant Host

Department: Hospitality

Employment Type: Permanent

Location: Medlock Square

Reporting To: Alberto Corral

Description

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena.

Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations.

At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.

About the role

You will be responsible for:

Guest Welcome & Experience

Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs, preferences and special occasions are recognised wherever possible.

Reservations & Guest Flow

Support the management of reservations, seating plans, waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.

Matchday & Event Operations

Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals, queues and wayfinding while maintaining exceptional service standards in busy environments.

Standards & Presentation

Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised, welcoming and guest-ready at all times.

Guest Communication

Respond professionally to guest enquiries, requests and feedback, escalating concerns where appropriate and always seeking positive outcomes for guests.

Skills, Knowledge & Expertise

Essential

• Previous experience in a host, reception, guest services or customer-facing hospitality role
• Passion for delivering exceptional guest experiences
• Excellent communication and interpersonal skills
• Confident, professional and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional in busy service environments
• Flexible approach to working evenings, weekends and event days

Desirable

• Experience within premium, luxury or lifestyle hospitality environments
• Experience using reservations systems such as SevenRooms, OpenTable or similar
• Experience within restaurant, hotel, event or stadium hospitality operations
• Experience working with VIP guests and premium service environments

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including counselling support
• Company Pension Scheme
• Generous Holiday Allowance – plus bank holidays
• Career Development Opportunities – with progression across the campus