Host (Seasonal)

Kerb; Greater London; On-site; GBP 1,515,000 - 1,791,000; Full time

Benefits offered by this job

F&B discount across KERB venues

CODE app membership

Employee Assistance Program (Hospitali

Perks at Work discounts

25 days holiday + birthday day off

London Living Wage

Best Companies accreditation

Job summary

KERB is seeking seasonal Hosts to join Seven Dials Market at the peak festive season in London. You will deliver exceptional hospitality, take drink orders, engage guests, and support front and back of house teams. Based at Seven Dials Market with potential to cover KERB Sports Bar during busy periods, bringing energy and excellent guest experience.

You'll work with a friendly, people-centred team and managers to ensure smooth operations, great service, and memorable experiences for guests.

Qualifications

• Previous experience in customer-facing roles with focus on guest experience and service.
• Passion for exceptional hospitality and delivering great guest experiences.
• Willingness to help across areas of the business on site.

Responsibilities

• Maintain excellent knowledge of food and beverage offerings and make recommendations.
• Provide hospitality and communicate effectively with traders and colleagues.
• Assist with Seven Rooms reservation administration as needed.
• Support Floor Manager to optimise customer flow in the venue.
• Collaborate with market teams to deliver events and service, including bar and floor teams.
• Seat guests and assist with requests, escalating issues to a supervisor when needed.
• Demonstrate initiative and stay calm and professional in a busy environment.

Skills

Guest experience

Hospitality

Communication

Team player

On-site

Job description

Description

Fancy being part of the team behind the festive buzz at Seven Dials Market? We're looking for seasonal team members to join us for our busiest and most vibrant time of the year.

Whether you're looking to gain hospitality experience, pick up new skills, or simply earn some extra money over the festive season, this is a great opportunity to join a supportive team and experience life at one of London's most exciting food and drink destinations.

You'll primarily be based at Seven Dials Market, but may also have the chance to support our KERB Sports Bar team during peak trading periods and events, giving you exposure to different sides of the KERB business.

We're looking for team members who can join us for 2 months from Monday 2nd November and bring great energy throughout the festive season.

As a Host at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our supportive and people-centric management and supervisory team to keep everything running smoothly in both the front and back of house. If you'd like to be part of a dynamic, hard-working and people-centric team, a role as a Host at Seven Dials Market by KERB could be for you!

What you'll be doing

• Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences
• Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues
• Handling Reservation administration on Seven Rooms as required
• Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible
• Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seat and assist customers with various requests, queries, complaints/issues and elevate to line manager when necessary
• Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment

What you'll bring to KERB

Essential

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn't essential!
• A passion for 'Exceptional Hospitality' and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site

Desired but not essential

• Previous experience working within Hospitality
• Previous experience in bar, pub, or venue operations

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, food halls in Central London and across the US and Germany and have developed a growing, successful corporate catering company, KERB Events Limited.

We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.