Guest Service Host

Park Plaza; London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

30 jours de congés par an

Réductions sur les tarifs d'hôtel

Repas gratuits pendant le service

Accès à des programmes de remise et d'aide

Uniformes fournis

Job summary

Park Plaza, un leader dans l'hospitalité, recherche un Hôte de Services Invités pour assurer une expérience client exceptionnelle à Londres. Le candidat idéal aura d'excellentes compétences en communication et une expérience dans un rôle similaire, contribuant ainsi à créer des souvenirs mémorables pour les clients.

Qualifications

• Excellentes compétences interpersonnelles et capacité à se connecter avec les autres.
• Bonne maîtrise de l'anglais et capacités de communication.
• Expérience préalable en tant qu'hôte ou opérateur de standard téléphonique.

Responsibilities

• Créer une impression positive auprès des invités en offrant un service exceptionnel.
• Gérer les demandes rapidement et poliment.
• Assurer la continuité des soins pour les invités.

Skills

Interpersonal skills

Communication

Job description

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Join to apply for the Guest Service Host role at Park Plaza

Guest Service Host - Park Plaza Westminster

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Guest Services Host/ess, You Will Receive

• Salary: £12.65 per hour plus incentives
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training
  
  

The ideal candidate for the Guest Services Host/ess role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Switchboard Operator or Guest Services Host/ess
  
  

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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