Host/Waiter

KERB Food Ltd; Greater London; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

F&B discount across KERB food and drnk

CODE app membership

Employee Assistance Program (Hospitali

Perks at Work discounts

25 days holiday (excluding bank hols)

London Living Wage

Job summary

KERB Food Ltd in London is seeking a Host/Waiter to join the Venue Team at Covent Garden. You will provide exceptional hospitality, engage with guests, take drink orders, and help ensure smooth operations on the floor and back of house.

You will collaborate with management and supervision, focusing on guest experience and seamless service in a dynamic market setting. This role is zero-hours with on-site shifts at Seven Dials Market.

Qualifications

• Previous experience in a customer-facing role with a focus on guest experience and service.
• A passion for exceptional hospitality and facilitating great guest experiences.
• Willingness to roll up your sleeves and pitch in on non-designated areas on site.

Responsibilities

• Maintaining an excellent understanding of the food and beverage offering and making recommendations to guests based on preferences.
• Providing exceptional hospitality and maintaining strong communication with Traders and colleagues.
• Handling Reservation administration on Seven Rooms as required.
• Supporting the Floor Manager to ensure smooth customer flow in and out of the venue.
• Collaborating with bar and floor teams, Traders and external stakeholders to deliver fantastic events and service.
• Seating and assisting customers with requests, queries, complaints, and escalating when necessary.
• Taking direction from senior team members while maintaining a calm, professional approach in a busy environment.

Skills

Guest experience

Communication

Hospitality

Tools

Seven Rooms

Job description

Host/Waiter

Department: Venue Team

Employment Type: Zero Hours

Location: Covent Garden, London

Reporting To: Milo Dylawerski

Compensation: £14.80 / hour

As a Host/Waiter at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our supportive and people centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Waiter at Seven Dials Market by KERB could be for you!

What you'll be doing

• Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences
• Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues
• Handling Reservation administration on Seven Rooms as required
• Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible
• Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seat and assist customers with various requests, queries, complaints/issues and escalated to line manager when necessary
• Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment

What you'll bring to KERB

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
• A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.