Head Host

The Balmoral; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted rates across our hotels

Learning and development opportunities

Meals on duty

Laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

Discount on food and beverages

Discount on Spa Treatments

Discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

Discretionary Service Charge

Job summary

The Balmoral in Edinburgh is seeking a seasoned head host to oversee the day-to-day operations of the host desk and ensure a seamless journey for guests from reservation to departure. You will lead by example, greet discerning guests, manage reservations and guest flow, and mentor the host team to deliver outstanding service.

Join a dedicated team at a historic luxury hotel in the heart of Edinburgh. This role requires exceptional presentation, strong organisation, and a passion for hospitality

Qualifications

• Excellent knowledge of the hotel and our products.
• High personal and professional standards.
• Excellent communication skills with colleagues and guests.
• A passion for delivering service excellence.
• Genuine pride in their work.
• Team spirit and trustworthiness.
• Positive and professional demeanor in all interactions.
• Exceptional presentation skills.
• Teamwork to ensure seamless service.
• Strong organisation skills with the ability to multitask in a busy environment.

Responsibilities

• Oversee the day-to-day operation of the host desk.
• Ensure a seamless guest journey from the reservation through to departure.
• Lead by example, creating memorable first impression whilst supporting the restaurant management and supervisory team.
• Be the first contact and provide a flawless welcome to our discerning guests.
• Manage the reservations, coordinating table allocations and overseeing guest flow.
• Mentor the host team.
• Liaise closely with restaurant, kitchen, and reception teams to ensure smooth operations.
• Interpret, understand, and act on the needs of our guests, communicating effectively with the team to guarantee guests' needs are met.
• Make sure the expectations of our guests are met at all times.
• Act naturally in all your communications.

Skills

Hotel knowledge

Professional standards

Communication

Service excellence

Pride

Team spirit

Professional demeanor

Presentation

Teamwork

Multitasking

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family and a head host, you will:

• Oversee the day to day operation of the host desk

• Ensure a seamless guest journey from the reservation through to departure

• Lead by example, creating memorable first impression whislt supporting the restaurant management and supervisory team

• Be the first contact and provide a flawless welcome to our discerning guests

• Manage the reservations, coordinating table allocations and overseeing guest flow

• Mentor the host team

• Liaise closely with restaurant, kitchen, and reception teams to ensure smooth operations

• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met.

• Make sure the expectations of our guests are met at all times

• Act naturally in all your communications

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

• Excellent knowledge of the hotel and our products

• High personal and professional standards

• Excellent communication skills with colleagues and guests

• A passion for delivering service excellence

• Genuine pride in their work

• Team spirit and trustworthiness

• Positive and professional demeanor in all interactions

• Exceptional presentation skills

• Teamwork to ensure seamless service

• Strong organisation skills with the ability to multitask in a busy environment

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels

• Extensive learning and development opportunities

• Meals on duty, laundry of uniforms

• Social activities and events

• Recognition programs

• Annual awards

• Occupational Pension Scheme

• 50% discount on food and beverages

• 25% discount on Spa Treatments

• 20% discount on Health Spa products

• Cycle to Work Scheme

• Local Retailer Discounts

• Employee Assistance Programme

• Discretionary Service Charge

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.