Hospitality Team Member

Youth Hostels Association (England & Wales); Keswick; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Staff accommodation

Job summary

YHA Keswick is seeking a Hospitality Team Member for a fixed-term, flexible contract from October 2026 to April 2027. The role covers reception, housekeeping and kitchen tasks in a busy Lake District hostel. The hourly rate is £12.71 with staff accommodation available at £74.62 per week.

Minimum 15 hours per week in a vibrant, guest-focused environment. You will receive training and become part of a committed hostel team, delivering excellent hospitality to guests while developing skills in

Qualifications

• Experience of working face to face with customers.
• Ability to work in a team and help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts.
• Knowledge and understanding of the core purpose of YHA.
• Demonstration of our HEART values.

Responsibilities

• Provide great customer service to all guests and customers.
• Work on reception, offering insights about the hostel and local area, ensuring guests feel informed and welcomed.
• Use hostel systems for guest check-ins/check-outs and F&B service.
• Carry out housekeeping duties to maintain a clean, comfortable environment.
• Assist in food preparation and serve food and drinks with warmth and hospitality.

Skills

Customer service

Teamwork

Timekeeping

Flexibility

HEART values

Job description

Hospitality Team Member

YHA Keswick, Station Road, Keswick, Cumbria, CA12 5LH

Fixed term, flexible contract - October 2026 to April 2027

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £74.62 per week

Are you looking for a fun and varied job in hospitality? YHA Keswick are looking for a Hospitality Team Member to join their team!

Nestled in the heart of the breath-taking Lake District National Park, YHA Keswick offers a unique opportunity to work in a vibrant and dynamic environment. Located by the picturesque River Greta and boasting stunning views of Skiddaw and the surrounding mountains, our hostel is an ideal base for exploring the natural beauty of the area. We’re seeking a team member to join our hardworking, committed hostel team. As a team member you’ll be working in all areas of the hostel – housekeeping, kitchen and reception. If you’re looking for a fast-paced job in hospitality, enjoy hands-on work, and like to complete tasks to the best of your ability, this could be for you!

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA’s staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.

• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.

• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.

• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.

• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers

• Experience of working in a team – can help others to achieve a common goal

• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines

• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties

• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member