Hospitality Team Member – Guest Service & Reception

Youth Hostels Association (England & Wales); Keswick; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Staff accommodation

Job summary

YHA Keswick is seeking a Hospitality Team Member for a fixed-term, flexible contract from October 2026 to April 2027. The role covers reception, housekeeping and kitchen tasks in a busy Lake District hostel. The hourly rate is £12.71 with staff accommodation available at £74.62 per week.

Minimum 15 hours per week in a vibrant, guest-focused environment. You will receive training and become part of a committed hostel team, delivering excellent hospitality to guests while developing skills in

Qualifications

• Experience of working face to face with customers.
• Ability to work in a team and help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts.
• Knowledge and understanding of the core purpose of YHA.
• Demonstration of our HEART values.

Responsibilities

• Provide great customer service to all guests and customers.
• Work on reception, offering insights about the hostel and local area, ensuring guests feel informed and welcomed.
• Use hostel systems for guest check-ins/check-outs and F&B service.
• Carry out housekeeping duties to maintain a clean, comfortable environment.
• Assist in food preparation and serve food and drinks with warmth and hospitality.

Skills

Customer service

Teamwork

Timekeeping

Flexibility

HEART values

Job description

YHA Keswick is seeking a Hospitality Team Member for a fixed-term, flexible contract from October 2026 to April 2027. The role covers reception, housekeeping and kitchen tasks in a busy Lake District hostel. The hourly rate is £12.71 with staff accommodation available at £74.62 per week.

Minimum 15 hours per week in a vibrant, guest-focused environment. You will receive training and become part of a committed hostel team, delivering excellent hospitality to guests while developing skills in