FOH Pro: Craft Beer & Guest Experience

Wells & Co.; Kilsby; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Discounts on retail & beer

50% food on shift

Refer a friend bonus

Employee assistance

Benefits portal

Career development

Dining discount 30%

Great working environment

Job summary

Wells & Co. is seeking enthusiastic Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering. You will take orders, work with the kitchen, process payments, and confidently recommend drinks.

We value teamwork, passion for beer and food, and a proactive approach in a fast-paced environment. Benefits include holiday, pension, discounts, and development opportunities within a vibrant pub group.

Qualifications

• Experience in front of house or hospitality is required.
• Strong customer service ethos and pride in delivering great guest experiences.
• Able to work well in a busy team and maintain high standards.

Responsibilities

• Take accurate orders and coordinate with kitchen staff.
• Manage customer journey from arrival to payment and farewell.
• Recommend menu and drinks to guests with confidence.
• Ensure payments and receipts are correct and clear.
• Monitor standards and report incidents or issues promptly.
• Be a proactive, supportive team member on shift.

Skills

Customer service

Teamwork

Communication

Fast-paced environment

Job description

Wells & Co. is seeking enthusiastic Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering. You will take orders, work with the kitchen, process payments, and confidently recommend drinks.

We value teamwork, passion for beer and food, and a proactive approach in a fast-paced environment. Benefits include holiday, pension, discounts, and development opportunities within a vibrant pub group.