Hospitality Team Lead: Guest Experience & Training

The Ragged Robin, Godalming; Godalming; On-site; GBP 40,000 - 41,000; Full time

Benefits offered by this job

TRONC included

48-hour contract

Staff training program

Employee assistance program

EarlyPay access

Maternity & Paternity leave

Referral bonus

Food discount 50%

Discount for friends/family 20%

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection in Godalming is seeking an Assistant Manager to lead service across floor, bar and reception for rooms sites. This role is part of a multi-award hospitality group with strong local presence.

The package includes a 48-hour contract, TRONC earnings, bespoke training and development through the Stepping Stones programme, and benefits like staff discounts and health support.

Qualifications

• 2–3 years experience as an Assistant Manager.
• Experience with branded hospitality operations preferred.
• Ability to train and support team members.

Responsibilities

• Run service from the floor and manage guest experience.
• Lead and develop front-of-house and bar staff.
• Assist the General Manager with admin, staffing and financial tasks.

Skills

People management

Customer service

Hospitality experience

Leadership

Job description

Heartwood Collection in Godalming is seeking an Assistant Manager to lead service across floor, bar and reception for rooms sites. This role is part of a multi-award hospitality group with strong local presence.

The package includes a 48-hour contract, TRONC earnings, bespoke training and development through the Stepping Stones programme, and benefits like staff discounts and health support.