Hospitality Team Lead – Guest Experience

Wells & Co.; Olney; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Discounts on beer

Fun culture

50% off food on shift

Refer a friend bonus

Employee Assistance programme

Benefits portal

30% dining discount

Job summary

The Bull Hotel in Olney is seeking an experienced hospitality leader to oversee the guest journey and drive outstanding service. You will lead a busy team, ensure accurate ordering, and coordinate with kitchen and bar staff to deliver a seamless guest experience.

Ideal candidates will have leadership in hospitality, a passion for food and beer, and a proactive approach to coaching staff. This role offers a supportive culture, competitive benefits, and opportunities to advance within the team.

Qualifications

• Leadership experience in hospitality or customer-facing roles.
• A passion for food and beer.
• Ability to deliver excellent customer service and work well in a fast-paced environment.
• Ambitious, results-driven, and eager to develop your team’s careers.

Responsibilities

• Take responsibility for the customer journey and ensure an exceptional experience.
• Take accurate orders and work closely with kitchen staff.
• Ensure payments and receipts are correct and processed smoothly.
• Confidently recommend menu and drinks to guests.
• Observe service standards and report any incidents or issues.
• Provide supportive, proactive leadership to the team.

Skills

Leadership experience

Customer service

Teamwork

Career development

Job description

The Bull Hotel in Olney is seeking an experienced hospitality leader to oversee the guest journey and drive outstanding service. You will lead a busy team, ensure accurate ordering, and coordinate with kitchen and bar staff to deliver a seamless guest experience.

Ideal candidates will have leadership in hospitality, a passion for food and beer, and a proactive approach to coaching staff. This role offers a supportive culture, competitive benefits, and opportunities to advance within the team.