Hospitality Team Leader — Guest Experience & Service

Wells & Co.; Olney; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

Career development programme

30% dining discount of all managed HOU

Job summary

The Bull Hotel, part of Wells & Co., in Olney is seeking a Supervisor to lead the team and deliver outstanding hospitality. You will guide service, support staff, and ensure a seamless guest journey while promoting the pub’s food and beer offerings.

Ideal candidates show leadership experience in hospitality, a passion for drinks, and a drive to develop themselves and their team in a fast-paced setting with a supportive culture.

Qualifications

• Leadership experience in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service and strong teamwork in a fast-paced environment.
• Ambition to develop your career and your teams.

Responsibilities

• Taking responsibility for the customer journey and ensuring a quality experience.
• Taking accurate orders and coordinating with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service standards and reporting incidents or issues.
• Being a supportive and proactive leader.

Skills

Leadership experience

Enthusiasm for food and beer

Customer service

Teamwork

Job description

The Bull Hotel, part of Wells & Co., in Olney is seeking a Supervisor to lead the team and deliver outstanding hospitality. You will guide service, support staff, and ensure a seamless guest journey while promoting the pub’s food and beer offerings.

Ideal candidates show leadership experience in hospitality, a passion for drinks, and a drive to develop themselves and their team in a fast-paced setting with a supportive culture.