Hospitality Team Lead: Craft Beer & Dining

Charleswells; Bedford; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Company Pension

Beer discounts

50% off food on shift

Refer a friend Bonus

Job summary

Charleswells in Bedford is recruiting a Supervisor to lead a busy bar, restaurant and beer-led venue. You will own the customer journey, take orders, ensure accurate payments and help deliver exceptional service.

We expect leadership experience in hospitality, a passion for beer and food, and the ability to motivate a team in a fast-paced environment. Enjoy a supportive culture with paid holidays, pension and staff discounts.

Qualifications

• Previous leadership experience in a hospitality or customer facing environment.
• Demonstrates enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service and work well in a fast-paced, pressurised setting.
• Ambitious and motivated to develop their career and lead teams.

Responsibilities

• Own the customer journey and ensure an exceptional dining experience.
• Take accurate orders and coordinate with kitchen staff.
• Process payments and issue correct receipts.
• Recommend menu and drinks offerings confidently.
• Monitor service standards and report incidents or issues.
• Provide supportive, proactive leadership to the team.

Skills

Leadership

Beer enthusiasm

Customer service

Teamwork

Job description

Charleswells in Bedford is recruiting a Supervisor to lead a busy bar, restaurant and beer-led venue. You will own the customer journey, take orders, ensure accurate payments and help deliver exceptional service.

We expect leadership experience in hospitality, a passion for beer and food, and the ability to motivate a team in a fast-paced environment. Enjoy a supportive culture with paid holidays, pension and staff discounts.