Hospitality Supervisor — Daytime Lead for Modern Coffee

Watch House - St. Mary Axe; Greater London; Vor Ort; GBP 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Refer a friend bonus

Lunch provided on shift

Employee Assistance Programme

40-hour week

Career development & training

SCA training

Discounts on food & coffee

Wage access via Stream

Team socials & awards

Zusammenfassung

WatchHouse is seeking a Supervisor to support day-to-day operations across our London House. You will lead shifts, coach colleagues, and ensure elevated guest experiences in a fast-paced, hospitality-focused environment.

This role offers an hourly rate of £15.55, a 40-hour full-time contract daytime schedule, and attractive benefits including a refer-a-friend bonus. You will embody passion, drive, empathy, and diligence in every guest interaction.

Qualifikationen

• Minimum 1 year of experience in a hospitality leadership or supervisory role.
• Strong communication and interpersonal skills.
• Excellent shift leadership and organisational skills.
• Attention to detail and commitment to high standards.
• Strong problem-solving and calm, fast-paced performance.

Aufgaben

• Deliver exceptional hospitality that creates memorable guest experiences.
• Share knowledge of specialty coffee, food, and retail offerings to guide guests.
• Lead the team to drive a positive, high-performing House.
• Prepare and serve food and drinks while upholding brand standards and safety.
• Maintain a clean, organised, and welcoming House reflecting brand standards.
• Adapt across counter service, floor service, and other areas as required.
• Build genuine relationships with guests and resolve queries.
• Demonstrate WatchHouse core values in every interaction.

Kenntnisse

Hospitality leadership

Team leadership

Communication skills

Attention to detail

Problem solving

Guest service

Reliability

Jobbeschreibung

WatchHouse is seeking a Supervisor to support day-to-day operations across our London House. You will lead shifts, coach colleagues, and ensure elevated guest experiences in a fast-paced, hospitality-focused environment.

This role offers an hourly rate of £15.55, a 40-hour full-time contract daytime schedule, and attractive benefits including a refer-a-friend bonus. You will embody passion, drive, empathy, and diligence in every guest interaction.