Hospitality Team Leader: Guest Experience & Growth

Watchhouse Coffee House Holding Limited.; Greater London; Hybrid; GBP 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Refer a friend bonus of up to £500

Employee Assistance Programme with Hos

Monthly pay with Stream access

Career Pathway and training plan

SCA training to expand coffee skills

Access to worldwide coffee contests

Lunch provided each shift and drinks

Complimentary 1829 blend

30% off food and retail coffee

Monthly team social budget

Annual Core Values awards and team –

Zusammenfassung

WatchHouse Coffee House Holding Limited. is seeking an Assistant House Manager to support day-to-day operations and deliver elevated guest experiences.

You will lead a team under the House Manager, drive service standards, and help achieve commercial objectives while maintaining a positive team culture. The role is 40 hours per week, daytime only, with a competitive salary and benefits package designed for a brunch-house environment in London.

Qualifikationen

• Minimum 1 year of management experience in hospitality.
• Ability to motivate and develop teams through coaching, communication, and leadership.
• Commercial awareness to analyse performance and drive sales.
• Strong operational awareness to support service delivery and brand standards.
• Confident, dependable, and able to take ownership.
• Well-organised with attention to guest experience, safety and compliance.
• Adaptable and calm under pressure with a practical problem-solving approach.
• Passionate about delivering exceptional guest experiences and supporting a high-performing team.

Aufgaben

• Lead and inspire the team under the House Manager to consistently deliver the Modern Coffee experience.
• Support sales, profitability, and overall guest experience through excellent operations.
• Foster a high-performing culture via clear communication, coaching, and day-to-day accountability.
• Maintain service, quality, cleanliness, and health and safety standards across operations.
• Monitor costs and KPIs to identify opportunities for improved efficiency and sales.
• Lead by example as a visible, hands-on leader and brand ambassador.
• Protect and strengthen WatchHouse reputation, culture, and standards.
• Demonstrate core values of passion, drive, empathy and diligence in every interaction.

Kenntnisse

Management experience

Team motivation & coaching

Commercial awareness

Operational awareness

Decision making

Organised & detail‑oriented

Adaptability & resilience

Guest experience focus

Jobbeschreibung

WatchHouse Coffee House Holding Limited. is seeking an Assistant House Manager to support day-to-day operations and deliver elevated guest experiences.

You will lead a team under the House Manager, drive service standards, and help achieve commercial objectives while maintaining a positive team culture. The role is 40 hours per week, daytime only, with a competitive salary and benefits package designed for a brunch-house environment in London.