Shift Leader, Hospitality & Coffee Experience

WatchHouse - Fitzrovia; City of Westminster; Vor Ort; GBP 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Refer a friend bonus up to £500

Employee Assistance Programme with Hos

Monthly pay and wage access

Training and development with SCA

Lunch provided during shifts

Discounts on food and retail coffee

Career pathway and progression

Team social budget

Annual core values awards

Zusammenfassung

WatchHouse is hiring a Supervisor to lead day-to-day operations with elevated service standards and confident shift leadership in our London House. You will motivate and support the team while upholding brand standards and ensuring a smooth service flow.

With at least 1 year in a hospitality supervisory role, you will guide staff, maintain quality, and cultivate guest connections. The role offers an hourly rate and a 40-hour full-time contract, daytime shifts, and generous team perks.

Qualifikationen

• Minimum 1 year of experience in a hospitality leadership or supervisory role.
• Strong communication and interpersonal skills to build guest relationships and support the team.
• Excellent shift leadership and organisational skills to manage priorities and daily operations.
• Attention to detail and commitment to high standards of quality, service, and operational excellence.
• Strong problem-solving and decision-making skills to stay calm in a fast-paced environment.
• Professional, reliable, and accountable with ownership across service areas and shift patterns.
• Passion for hospitality, specialty coffee, food, and delivering exceptional guest experiences.

Aufgaben

• Deliver exceptional hospitality that creates memorable guest experiences and inspires repeat visits.
• Share knowledge of specialty coffee, food, and retail offerings to guide guests and educate the team.
• Lead the team to drive a positive, supportive, and high-performing House.
• Prepare and serve food and drinks efficiently, upholding brand standards and safety.
• Maintain a clean, organised, and welcoming House reflecting brand and standards.
• Adapt confidently across counter service, floor service, and other areas as required.
• Build genuine relationships with guests and foster a sense of community.
• Demonstrate and embody core values of passion, drive, empathy, and diligence in every interaction.

Kenntnisse

Hospitality leadership

Customer service

Communication

Organisational skills

Problem solving

Team collaboration

Guest relations

Adaptability

Jobbeschreibung

WatchHouse is hiring a Supervisor to lead day-to-day operations with elevated service standards and confident shift leadership in our London House. You will motivate and support the team while upholding brand standards and ensuring a smooth service flow.

With at least 1 year in a hospitality supervisory role, you will guide staff, maintain quality, and cultivate guest connections. The role offers an hourly rate and a 40-hour full-time contract, daytime shifts, and generous team perks.