Hospitality Shift Lead (Daytime) - Growth & Training

WatchHouse; Greater London; Vor Ort; GBP 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Refer a friend bonus (up to £500)

Employee Assistance Programme

Monthly pay via Stream access

Career Pathway and training plan

SCA training to expand coffee skills

Access to coffee competitions and orig

Lunch provided each shift

1829 blend for home

30% off food and retail coffee

Annual team social budget

Core Values awards and team party

Zusammenfassung

WatchHouse is seeking a Supervisor to support day-to-day operations, delivering elevated guest experiences and upholding brand standards across our London House. You will lead the team with confident shift leadership, ensuring smooth service and a positive culture while maintaining quality, safety, and operational excellence.

The role emphasizes hospitality leadership, knowledge of specialty coffee, and a commitment to guest satisfaction, in a 40-hour daytime contract with competitive hourly pay

Qualifikationen

• Minimum 1 year of experience in a hospitality leadership or supervisory role.
• Strong communication and interpersonal skills to connect with guests and team.
• Excellent shift leadership and ability to manage priorities in a fast-paced setting.
• Attention to detail and commitment to high standards of service and operational excellence.
• Strong problem-solving and decision-making, remain calm under pressure.
• Professional, reliable, and accountable with ownership across service areas.
• Passion for hospitality, specialty coffee, food, and guest experiences.

Aufgaben

• Deliver hospitality that creates memorable guest experiences and drives repeat visits.
• Share knowledge of specialty coffee, food, and retail to guide guests and develop the team.
• Lead the team to maintain a positive, high-performing House.
• Prepare and serve food and drinks with quality, brand standards, and safety.
• Maintain a clean, organized, welcoming House reflecting brand standards.
• Adapt across counter, floor, and other House areas as needed.
• Build relationships with guests and resolve queries confidently.
• embody WatchHouse core values of passion, drive, empathy, and diligence.

Kenntnisse

Hospitality leadership

Guest service

Team leadership

Communication

Organisational skills

Problem solving

Hospitality coffee knowledge

Jobbeschreibung

WatchHouse is seeking a Supervisor to support day-to-day operations, delivering elevated guest experiences and upholding brand standards across our London House. You will lead the team with confident shift leadership, ensuring smooth service and a positive culture while maintaining quality, safety, and operational excellence.

The role emphasizes hospitality leadership, knowledge of specialty coffee, and a commitment to guest satisfaction, in a 40-hour daytime contract with competitive hourly pay