Guest Experience Supervisor

Watchhouse Coffee House Holding Limited.; Greater London; Hybride; GBP 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

Hourly rate £15.55

40-hour full-time contract, daytime

Refer a friend bonus up to £500

Employee Assistance Programme

Monthly pay with Stream access

Career Pathway and training plan

SCA training

Access to coffee competitions and trip

Lunch provided every shift

Complimentary 1829 blend

30% off food and retail coffee

Monthly team social budget

Annual Core Values awards

Résumé du poste

WatchHouse Coffee House Holding Limited in London is seeking a Supervisor to lead daily hospitality operations and guest experiences. You will guide the team to deliver high service standards across counter and floor, while maintaining brand quality and a welcoming environment.

The role emphasizes shift leadership, attention to detail, and a passion for coffee and guest care. A robust training roadmap and industry perks accompany daytime, 40-hour work weeks.

Qualifications

• Minimum 1 year in a hospitality leadership or supervisory role.
• Strong communication and interpersonal skills.
• Excellent shift leadership and organisational skills.
• Attention to detail and commitment to high standards.
• Problem-solving and calmness in fast-paced environments.
• Reliable, accountable with ownership across shifts.
• Passion for hospitality and delivering guest experiences.

Responsabilités

• Deliver exceptional hospitality that creates memorable guest experiences and inspires repeat visits.
• Share knowledge of specialty coffee, food, and retail offerings to guide guests and train the team.
• Lead the team to drive a positive, high-performing House.
• Prepare and serve food and drinks to uphold quality and brand standards.
• Maintain a clean, organised, and welcoming House reflecting brand standards.
• Adapt across counter, floor, and other areas as required.
• Build relationships with guests and resolve queries.
• Demonstrate core values in every interaction.

Connaissances

Hospitality leadership

Guest relation skills

Shift planning

Attention to detail

Problem solving

Accountability

Passion for hospitality

Description du poste

WatchHouse Coffee House Holding Limited in London is seeking a Supervisor to lead daily hospitality operations and guest experiences. You will guide the team to deliver high service standards across counter and floor, while maintaining brand quality and a welcoming environment.

The role emphasizes shift leadership, attention to detail, and a passion for coffee and guest care. A robust training roadmap and industry perks accompany daytime, 40-hour work weeks.