Assistant House Manager: Lead in Premium Coffee

Watchhouse Coffee House Holding Limited.; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free Coffee & Drinks – Always

Monthly Coffee Gift

Free Lunch Every Shift

Team Social Budget

Annual WatchHouse Party

30% Off All Food

30% Off Retail Coffee

Job summary

WatchHouse in London is seeking an Assistant House Manager to support the leadership in delivering our Modern Coffee Experience. You will help supervise daily operations, mentor team members, and maintain high standards of cleanliness, service, and safety.

This hands-on role requires hospitality excellence, strong communication, and the ability to balance guest needs with financial performance. You'll work closely with the House Manager to drive guest satisfaction, staff development, and smooth

Qualifications

• Proven experience in hospitality leadership and team supervision.
• Strong focus on guest experience and service quality.
• Familiarity with basic financial metrics and KPIs.

Responsibilities

• Support and motivate the team to deliver excellent guest experiences.
• Assist in financial oversight, focusing on KPIs and revenue opportunities.
• Oversee daily operations to ensure the Modern Coffee Experience is delivered.
• Assist opening and closing procedures and keep the cafe well-stocked.
• Mentor and develop team members for growth within WatchHouse.
• Assist with compliance, cleanliness, and health & safety standards.
• Collaborate with senior management to align with WatchHouse goals.

Skills

Team leadership

Hospitality expertise

Customer service

Finance awareness

Operations coordination

Job description

WatchHouse in London is seeking an Assistant House Manager to support the leadership in delivering our Modern Coffee Experience. You will help supervise daily operations, mentor team members, and maintain high standards of cleanliness, service, and safety.

This hands-on role requires hospitality excellence, strong communication, and the ability to balance guest needs with financial performance. You'll work closely with the House Manager to drive guest satisfaction, staff development, and smooth