Daytime Shift Lead — Specialty Coffee

WatchHouse - Hanover; London Borough of Southwark; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Hourly rate £15.55

40-hour full-time

Refer a friend bonus

Employee Assistance Programme

Monthly pay via Stream

Career Pathway and training

SCA training

Coffee origins trips

Lunch provided

Free 1829 blend

30% off food & coffee

Team social budget

Core Values awards

Job summary

WatchHouse - Hanover is seeking a Supervisor to support day-to-day operations, elevate guest experiences, and uphold our brand standards across hospitality service. You will lead shifts, mentor team members, and ensure smooth running of Espresso Bar and related service areas.

The role offers a 40-hour full-time daytime schedule with an hourly rate of £15.55, plus a comprehensive benefits package designed to reward performance and promote career development within our Modern Coffee brand.

Qualifications

• Minimum 1 year of experience in a hospitality leadership or supervisory role.
• Strong communication and interpersonal skills.
• Excellent shift leadership and organisational skills.
• Excellent attention to detail and a commitment to maintaining high standards of quality, service, and operational excellence.
• Strong problem-solving and decision-making skills, remain calm and effective in a fast-paced environment.

Responsibilities

• Deliver exceptional hospitality that creates memorable guest experiences and inspires repeat visits.
• Share your knowledge of specialty coffee, food, and retail offerings to confidently guide guests, while supporting and educating the team to continually develop product expertise.
• Lead the team to drive a positive, supportive, and high-performing House.
• Prepare and serve food and drinks efficiently, upholding exceptional quality, brand standards, policies, and procedures to ensure safe, consistent operations.
• Maintain a clean, organised, and welcoming House that reflects brand and operational standards.
• Adapt confidently across counter service, floor service, and other areas of the House as required.
• Build genuine relationships with guests, foster a sense of community, and confidently resolve guest queries.
• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction.

Skills

Hospitality leadership

Team communication

Shift management

Quality standards

Guest relations

Problem-solving

Job description

WatchHouse - Hanover is seeking a Supervisor to support day-to-day operations, elevate guest experiences, and uphold our brand standards across hospitality service. You will lead shifts, mentor team members, and ensure smooth running of Espresso Bar and related service areas.

The role offers a 40-hour full-time daytime schedule with an hourly rate of £15.55, plus a comprehensive benefits package designed to reward performance and promote career development within our Modern Coffee brand.