Hospitality Supervisor

BaxterStorey; Greater London; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Zusammenfassung

BaxterStorey is seeking a Hospitality Supervisor to join our on-site operations team, working closely with the Manager, chefs and sales staff to deliver flawless service and exceptional food and drinks.

You will build strong client relationships, brief staff, manage event deliverables and ensure standards are met across all areas of the venue.

Qualifikationen

• Minimum 2 years experience in people management.
• Excellent product knowledge (food/beverage).
• Experience in running fine dining events.
• Leads by example by always acting professional.
• Excellent communication skills.
• Takes the initiative.
• Excellent time management.
• Supportive / Team player.
• Strong presentation skills.
• Excellent customer care skills.

Aufgaben

• Play an integral role in the successful delivery of events across the site.
• To train staff to operate in accordance with department standards including casual labour.
• Monitor daily standards in your department and report concerns to line managers.
• Liaise with kitchen, events, Cafe and other areas to ensure consistent food/service with menu standards.
• Meet clients on arrival and relay on-the-day changes to relevant staff.
• Deal with customer complaints and report to line manager if necessary.
• Carry out regular checks of event areas for maintenance, housekeeping and health & safety issues.
• Ensure in-house accounting policies are adhered to and monitor stock control.
• Ensure cash handling procedures are followed and report discrepancies to line manager.
• Monitor staff timesheets for accuracy.

Kenntnisse

People management

Food & beverage knowledge

Event management

Communication skills

Time management

Customer service

Team leadership

Professional conduct

Initiative

Presentation skills

Jobbeschreibung

Job Description
As a Hospitality Supervisor you would be working closely with Manager based on site, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

Job Description
As a Hospitality Supervisor you would be working closely with Manager based on site, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.
A Hospitality Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
Job Type: Full Time
Salary: £32,000 Pa

Key Responsibilities

• Play an integral role in the successful delivery of events across the site
• To train or provide training to the staff so to ensure they operate in accordance with the department's standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, Cafe, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
• To meet clients on arrival making sure that the event is as they require and ensuring that any on the day changes are passed on to the relevant people where necessary
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• To ensure the department/team's compliance within Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
• Responsible in monitoring staff time sheets are filled correctly.

Qualifications

• Minimum 2 years experience in people management
• Excellent product knowledge (food/beverage)
• Experience in running fine dinning events.
• Leads by example by always acting professional.
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Excellent customer care skills