Hospitality Supervisor

WSH Group; Greater London; On-site; GBP 27,846 - 37,674; Full time

Benefits offered by this job

50% discount across Searcys venues

Pension scheme

Up to 35 days annual leave

Meals provided on shift

Cycle to work scheme

Job summary

Searcys hospitality team at One Moorgate Place in London is seeking a Hospitality Supervisor to lead events and private dining, building strong client relationships and guiding a service-focused team to deliver flawless experiences. You will work with on-site managers, chefs and sales colleagues to plan, coordinate and execute events, ensuring schedules are followed and guest journeys are impeccable.

This 40-hour week role typically Monday to Friday, with a competitive salary of £32,760 and

Qualifications

• At least 2 years of people management experience.
• Strong knowledge of food and beverage operations.
• Experience in planning and running large events and dinners.
• Professional and proactive with leadership to guide team.
• Ability to communicate with clients and colleagues effectively.

Responsibilities

• Play an integral role in the successful delivery of events across the site
• Plan, organise and deliver a successful operation of our events
• Ensure all events run as per the schedules laid out
• Brief the Hospitality team on all aspects of the business and oversee the running of all assigned events
• Meet clients and ensure their customer journey is flawless
• Lead the waiters and colleagues
• Ensure compliance with Food Safety Act, Health and Safety at Work Act, GDPR etc.
• Monitor daily standards and report concerns to the Hospitality Manager

Skills

People management

Food & Beverage knowledge

Event management

Leadership

Proactiveness

Team player

Customer service

Job description

Searcys are looking for a Hospitality Supervisor to join our team at One Moorgate Place.

One Moorgate Place, home of Chartered Accountants’ Hall, is a beautiful Grade II listed building, packed with original features to impress any guest. We offer conferencing facilities, modern, spacious meeting rooms and a range of elegant spaces for private dining and events.

As a Hospitality Supervisor you will lead on the events and private dining for the venue, building strong relationships with clients and guiding a team to deliver quality service to our guests.

As a Hospitality supervisor you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 35 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venues
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

As a Hospitality Supervisor you would be working closely with the Manager on site, supporting the operations team, talented chefs and target‑driven sales people to deliver flawless service and exceptional food and drinks.

Searcys Hospitality Supervisor will build strong relationships with clients, understanding a brief and executing every detail with continuous quality and a human touch.

(40 hours/week contract)

Salary: £32,760 basic plus overtime; working mostly Monday – Friday

Key Responsibilities:

• Play an integral role in the successful delivery of events across the site
• Work with the Hospitality team to plan, organise and deliver a successful operation of our events
• Ensure all events run as per the schedules laid out
• Act as an allergy champion
• Build positive working relationships & communication methods with key departments
• Brief the Hospitality team on all aspects of the business and oversee the running of all assigned events
• Meet clients and ensure their customer journey is flawless, meeting them on arrival and ensuring that any changes or amendments on the day are communicated to the relevant people where necessary
• Lead the waiters and colleagues
• Ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) the Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR, etc. within the areas of responsibility
• Monitor on a daily basis the standards achieved in the department, deliver exceptional customer service, maintain attention to detail and report any areas of concern to the Hospitality Manager

Qualifications

• Minimum 2 years experience in people management
• Excellent product knowledge (food/beverage)
• Experience in running large events, dinners
• Leads by example by always acting professionally
• Takes initiative
• Supportive / Team player
• Excellent customer care skills