Deputy Manager

Manchester Central; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Manchester Central in Manchester is seeking an experienced individual for a full-time, permanent position in hospitality management. The successful candidate will lead and motivate a team, manage rotas for events, and liaise effectively with clients and departments.

Strong leadership skills and a commitment to high standards of customer service are essential. Flexibility with working hours, including evenings and weekends, is required to ensure operational excellence.

Qualifications

• Proven experience in hospitality or event supervision/management.
• Strong leadership, communication, and organisational skills.
• A track record of driving sales and enhancing guest experience.

Responsibilities

• Lead and motivate staff during shifts to ensure excellent service.
• Plan and manage rotas for efficient staffing across events.
• Liaise with clients and departments to deliver seamless service.

Skills

Leadership

Communication

Organisational skills

Customer service

Job description

Reporting directly to the Hospitality and Event Manager, this role is working on a full time, permanent basis.

We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity - even if you don’t check every box. We are committed to building a diverse and inclusive team and value different perspectives and backgrounds.

Your duties and responsibilities will include but are not limited to:

• Lead and motivate staff during shifts, ensuring excellent service and team performance.


• Plan and manage rotas to ensure efficient, cost-effective staffing across events and operations.


• Liaise with clients, sales teams, and other departments to deliver seamless service.


• Deputise for the Hospitality and Event Manager as required.

The ideal candidate will have:

• Proven experience in hospitality or event supervision/management.


• Strong leadership, communication, and organisational skills.


• A track record of driving sales and enhancing guest experience.


• Confidence managing stock, rotas, and cash handling procedures.

You must:

• Be hands‑on and lead by example during busy service periods.


• Be flexible with working hours, including evenings and weekends.


• Uphold high standards of customer service and operational excellence.


• Follow all health & safety and food safety policies.