Hospitality Manager

BaxterStorey; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday off

Volunteer days

Grandparent leave

Enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey in London is seeking a seasoned Hospitality Manager to lead day-to-day operations across meetings, events and VIP catering. You will manage client relationships, oversee budgets, staffing, and quality standards, and drive continuous improvement while ensuring service excellence.

This role offers a Monday–Friday schedule with a competitive salary up to £42,000, plus comprehensive benefits and development opportunities within a supportive, inclusive team.

Qualifications

• Proven experience managing hospitality operations within corporate, hotel, conference, or premium environments.
• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management abilities.
• Sound financial acumen with experience managing budgets, labour, and food costs.
• Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.

Responsibilities

• Manage the day-to-day delivery of hospitality services for meetings, conferences, events, boardroom catering, and VIP functions.
• Ensure all hospitality requests are delivered accurately, professionally, and in line with Service Level Agreements.
• Maintain excellent standards of food presentation, service, cleanliness, and health & safety.
• Oversee hospitality bookings, event planning, and operational execution.
• Ensure hospitality spaces are prepared to the highest standards before, during, and after events.

Skills

Hospitality operations

Leadership

Client relationship management

Financial acumen

Communication skills

Food safety knowledge

MS Office proficiency

Tools

Microsoft Office

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Company Description

Are you a culinary connoisseur and gastronomic genius? Do you have an insatiable passion for the culinary arts and a burning desire to create masterful dishes that delight the senses? Yes? Then this is the role for you. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish and your talents shine. We wholeheartedly believe that the best food comes from nurturing talent, and empowering our chefs to continuously evolve and refine their craft, that’s why invest in you to develop your professional growth.

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a passionate Executive Chef keen to make a name for yourself within the food service industry, we would love to hear from you!

Hospitality Manager

London

Monday to Friday

Up to £42,000

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Job Description

Hospitality Operations

• Manage the day-to-day delivery of all hospitality services, including meetings, conferences, events, boardroom catering, and VIP functions.
• Ensure all hospitality requests are delivered accurately, professionally, and in line with Service Level Agreements.
• Maintain exceptional standards of food presentation, service, cleanliness, and health & safety.
• Oversee hospitality bookings, event planning, and operational execution.
• Ensure all hospitality spaces are prepared to the highest standards before, during, and after events.

Client Relationship Management

• Develop and maintain strong working relationships with stakeholders and key decision-makers.
• Act as the primary point of contact for hospitality-related enquiries and escalations.
• Conduct regular client reviews and gather feedback to drive continuous improvement.
• Anticipate client needs and proactively introduce innovative hospitality solutions.

Team Leadership

• Lead, coach, and develop the hospitality team to deliver outstanding customer service.
• Conduct regular team meetings, training sessions, and performance reviews.
• Create a positive, inclusive, and high-performing culture.
• Manage staffing levels, rotas, absence management, recruitment, and succession planning.

Financial Management

• Manage hospitality budgets and achieve agreed financial targets.
• Monitor sales, labour costs, food costs, and operational expenditure.
• Identify opportunities to increase revenue and profitability.
• Produce accurate weekly and monthly reports on performance metrics.

Health, Safety & Compliance

• Ensure compliance with all company policies, food safety regulations, and health & safety legislation.
• Maintain excellent audit standards and ensure all documentation is completed accurately.
• Lead investigations and corrective actions relating to accidents, incidents, and customer complaints.
• Promote a strong food safety and compliance culture across the team.

Innovation & Continuous Improvement

• Work closely with culinary and operational teams to develop innovative hospitality concepts.
• Keep informed of industry trends and client expectations.
• Drive sustainability initiatives and support BaxterStorey's environmental objectives.
• Implement process improvements that enhance customer experience and operational efficiency.

Essential

Skills & Experience

• Proven experience managing hospitality operations within a corporate, hotel, conference, or premium hospitality environment.
• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management abilities.
• Sound financial acumen with experience managing budgets, labour, and food costs.
• Excellent communication and organisational skills.
• Strong understanding of food safety and health & safety legislation.
• Ability to work under pressure while maintaining exceptional service standards.
• Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.

Qualifications

Essential Qualifications

• Level