Hospitality Security Officer for VIP & Events

Nottingham Forest; Nottingham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Nottingham Forest Football Club is seeking a Corporate Security Team Member to support security operations in hospitality areas at The City Ground. You will help enforce policies, monitor access, assist with crowd control, and ensure the safety of guests, staff and VIPs during match days and private events.

The role requires security experience, strong observation and communication skills, and a proactive, customer-focused approach to creating a safe, welcoming environment for all guests.

Qualifications

• Experience in security, preferably within hospitality or sports.
• Knowledge of security systems and procedures.
• Strong observational and problem-solving skills.
• Ability to work under pressure and in emergency situations.
• Excellent communication and interpersonal skills.
• SIA license preferable.

Responsibilities

• Monitor and patrol hospitality areas, including VIP areas, lounges and dining facilities.
• Enforce security policies and procedures to ensure a safe environment.
• Assist with managing access control, including checking tickets and guest lists.
• Provide security support during hospitality events, including match days, private functions and special events.
• Coordinate with event management teams to ensure guest, staff and VIP safety.
• Assist with crowd control and ensure orderly conduct of guests.
• Respond promptly to security incidents and emergencies within hospitality areas.
• Assist with incident resolution and documentation.
• Report incidents to the Hospitality Security Manager and assist with record-keeping.
• Provide excellent customer service to guests, staff and VIPs.
• Assist guests with inquiries and directions, maintaining a professional demeanour.
• Promote a culture of security awareness among guests and staff.
• Ensure compliance with legal and regulatory requirements related to hospitality security.
• Maintain records of security activities and incidents.
• Assist with preparation of security reports for senior management.

Skills

Security experience

Observation skills

Problem-solving

Communication skills

Work under pressure

SIA license desirable

Education

SIA license desirable

Job description

Nottingham Forest Football Club is seeking a Corporate Security Team Member to support security operations in hospitality areas at The City Ground. You will help enforce policies, monitor access, assist with crowd control, and ensure the safety of guests, staff and VIPs during match days and private events.

The role requires security experience, strong observation and communication skills, and a proactive, customer-focused approach to creating a safe, welcoming environment for all guests.