Hospitality & Retail Ops Leader - Multi-Outlet Experience

Center Parcs; Bedford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Management bonus scheme (up to 18%)

Pension scheme with life assurance

Colleague recognition and rewards

Free use of leisure facilities

Discounted Center Parcs breaks

20% discount in restaurant and retail

Perks at Work portal discounts

Employee assistance program

Career development opportunities and Q

Job summary

Center Parcs Woburn Forest is seeking a Food, Beverage and Retail Manager to lead one of the village's largest commercial operations, inspiring teams to deliver exceptional guest experiences in a natural forest setting.

You will develop Heads of Department, coach and mentor high-performing teams, manage budgets and labour, and drive revenue and operational targets while upholding safety and brand standards.

Qualifications

• Proven operational leadership experience within hospitality or retail, ideally across multiple outlets.
• Inclusive leader with experience coaching, developing and inspiring high-performing teams while championing Center Parcs' values.
• Strong commercial awareness with experience managing budgets, labour and operational performance.
• Excellent communication and relationship-building skills with the ability to influence at all levels.
• Committed to delivering exceptional guest experiences while maintaining high standards of safety and compliance.

Responsibilities

• Lead one of the village's largest commercial operations, ensuring every Food, Beverage and Retail outlet delivers exceptional guest experiences, brand standards and operational excellence.
• Inspire and develop Heads of Department, creating inclusive, high-performing teams through coaching, mentoring and leadership.
• Drive commercial performance by planning resources effectively and supporting the delivery of budgets, revenue and operational targets.
• Champion high standards of safety, compliance and presentation, ensuring every outlet is guest-ready and operates with confidence.
• Collaborate with the wider village leadership team to continually improve performance, share best practice and enhance the overall guest experience.

Skills

Operational leadership

Multi-outlet experience

People leadership

Budgeting

Communication skills

Job description

Center Parcs Woburn Forest is seeking a Food, Beverage and Retail Manager to lead one of the village's largest commercial operations, inspiring teams to deliver exceptional guest experiences in a natural forest setting.

You will develop Heads of Department, coach and mentor high-performing teams, manage budgets and labour, and drive revenue and operational targets while upholding safety and brand standards.