Village Commercial Director — F&B, Retail & Spa

Center Parcs; Warminster; On-site; GBP 75,000 - 90,000; Full time

Benefits offered by this job

Management Bonus Scheme (up to 22%)

Company Car

Private Medical Insurance

Pension with Life Assurance

Discounted breaks at Center Parcs

Free use of leisure facilities

20% restaurant & retail discount

Perks at Work access

Job summary

Center Parcs Longleat Forest seeks a high-impact Head of Village Commercial to lead the day-to-day performance of Food & Beverage, Retail, Leisure and Spa across the village. You will align operational delivery with demand, drive guest experience and manage commercial performance in partnership with your leadership team.

You will shape standards, coach managers, and maintain a positive culture while using data to guide decisions and improvements.

Qualifications

• Senior leadership experience in a fast-paced multi-unit environment.
• Decisive, data-informed planning for performance, budgets and priorities.
• Proven ability to lead, develop and motivate high-performing teams.
• Strong understanding of standards and service delivery across multiple areas.
• Effective communicator capable of influencing across teams and stakeholders.
• Commercial focus on guest experience, performance and continuous improvement.

Responsibilities

• Lead the day-to-day performance of all commercial areas, including F&B, Retail, Leisure and Spa.
• Develop and coach managers, build capability and support progression while maintaining a positive culture.
• Maintain exceptional guest experience and drive improvements using feedback and insights.
• Translate plans into action, monitor performance and identify opportunities to improve with data.
• Ensure safety, standards and leadership presence, stepping in as needed.

Skills

Senior leadership

Data-driven decisions

Team leadership

Standards & service

Communication

Commercial awareness

Job description

Center Parcs Longleat Forest seeks a high-impact Head of Village Commercial to lead the day-to-day performance of Food & Beverage, Retail, Leisure and Spa across the village. You will align operational delivery with demand, drive guest experience and manage commercial performance in partnership with your leadership team.

You will shape standards, coach managers, and maintain a positive culture while using data to guide decisions and improvements.