Head of Village Commercial

Center Parcs group; Warminster; Remote; GBP 75,000 - 90,000; Full time

Benefits offered by this job

Management Bonus Scheme (up to 22%)

Company Car

Private Medical Insurance

Pension Scheme

Job summary

Longleat Forest, part of Center Parcs UK, seeks a Head of Village Commercial to lead the day-to-day performance of all commercial areas including Food & Beverage, Retail, Leisure and Spa. You will report to the Senior Leadership Team, shaping guest experience, standards and financial performance in a forest setting.

You will drive engagement across large teams, develop managers, and use data to identify opportunities to improve guest journeys while delivering the company’s standards and

Qualifications

• Extensive senior leadership experience in hospitality/leisure or similar fast-paced multi-unit environments.
• Proven ability to use data and insight to manage performance, budgets and priorities.
• Experience leading, developing and motivating high-performing teams.

Responsibilities

• Provide operational leadership for all commercial areas (Food & Beverage, Retail, Leisure, Spa).
• Lead multi-disciplinary teams, ensure safety, standards and guest experience.
• Translate plans into action with data insights to improve performance and cost control.
• Support sustainability goals and act as escalation point within Senior Leadership Team.

Skills

Senior leadership

Data-driven decision making

Budget management

Team development

Stakeholder engagement

Job description

Head of Village Commercial

Longleat Forest|£75,000 - £90,000 Depending on Experienceper annum plus22%bonus scheme | Company Car | PMI

We'rea thriving team passionate about working together to deliver excellence, all in a natural forest environment

Set within the beautiful surroundings of Longleat Forest, Center Parcs is the UK's number one choice for short breaks. Behind every great guest experience is a strong commercial operation - and that's where you come in.

As Head of Village Commercial,you'llplay a key role in shaping how our Leisure, Food & Beverage, Retail and Spa areas perform day to day. Working as part of the Senior Leadership Team,you'llbring together people,performanceand operational delivery to keep everything running smoothly and delivering the standards our guests expect.

What you'll be doing

• Operational Leadership-You'lllead the day-to-day performance of all commercial areas, including Food & Beverage, Retail,Leisureand Spa, ensuring they run safely, efficiently and to a high standard. Through your leadership team,you'llmaintainstrong operational oversight, resolve issues quickly and keep plans aligned to demand.You'llalso oversee key projects, ensuring smooth delivery with minimal disruption.
• Colleague Engagement & Culture-You'llprovide clear, visible leadership across large, multi-disciplinary teams, building an environment where people feel engaged and supported.You'lldevelop your managers, strengthencapabilityand support progression, while using colleague feedback to drive improvements andmaintaina positive, inclusive culture.
• Guest Experience & Standards -You'llensure consistentlyhigh standardsacross all areas, keeping the guest experience at the centre of everything. Using feedback and performance insight,you'lldrive improvements and support effective service recovery, working with village and central teams to deliver a seamless guest journey.
• Financial Accountability -You'llsupport strong commercial performance by helping teams manage costs, use resources effectively and deliver results. Working with Forest House,you'lltranslate plans into action, using data and insight to track performance andidentifyopportunities to improve.
• Compliance, Safety & Wider Leadership -You'llensure all areasoperatesafely and in line with standards, acting as a key escalation point when needed. As part of the Senior Leadership Team,you'llcontribute to wider priorities, supportcommunication and step in to lead in the absence of the Village Director, while also supporting sustainability goals.

What We’re Looking For:

• Strong senior leadership experience in a fast-paced,multi-unitenvironment (hospitality, leisure, retail or similar)
• Confident decision-maker, able to use data and insight to manage performance,budgetsand operational priorities
• Proven experience leading,developingand motivating high-performing teams
• Good understanding of standards, servicedeliveryand maintaining consistency across multiple areas
• Strong communicator, able to influence, build relationships and work effectively across teams and stakeholders
• Commercially aware, with a focus on guest experience,performanceand continuous improvement

What’s in it for you:

• Management Bonus Scheme (up to 22%)
• Company Car
• Private Medical Insurance
• Pension Scheme with