Head of Village Commercial

Center Parcs; Bath; On-site; GBP 75,000 - 90,000; Full time

Benefits offered by this job

Company Car

PMI

Job summary

Center Parcs is seeking a Head of Village Commercial to lead the day-to-day performance of all commercial areas, including F&B, Retail, Leisure and Spa, within Longleat Forest. You’ll be part of the Senior Leadership Team, aligning people, performance and delivery to ensure guest expectations are met.

You’ll drive operational leadership, colleague engagement and guest experience standards, while managing costs and resources. A company car is provided as part of the package.

Qualifications

• Demonstrated senior leadership in fast-paced, multi-unit settings.
• Proven ability to use data and insights to drive budgets and priorities.
• Experience building high-performing, engaged teams.

Responsibilities

• Lead day-to-day performance of all commercial areas (Food & Beverage, Retail, Leisure, Spa).
• Provide visible leadership across large, multi-disciplinary teams and develop managers.
• Maintain guest experience standards and drive service improvements using feedback and data.
• Translate plans into action with Forest House, tracking performance and opportunities to improve.
• Support safety, standards, and sustainability as part of the Senior Leadership Team.

Skills

Senior leadership

Data-driven decisions

Budget management

Multi-unit ops

Hospitality industry

Job description

Head of Village Commercial

Longleat Forest | £ 75,000 - £ 90,000 Depending on Experience per annum plus 22% bonus scheme | Company Car | PMI

We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment

Set within the beautiful surroundings of Longleat Forest, Center Parcs is the UK's number one choice for short breaks. Behind every great guest experience is a strong commercial operation - and that's where you come in.

As Head of Village Commercial, you'll play a key role in shaping how our Leisure, Food Beverage, Retail and Spa areas perform day to day. Working as part of the Senior Leadership Team, you'll bring together people, performance and operational delivery to keep everything running smoothly and delivering the standards our guests expect.

What you'll be doing

• Operational Leadership - You'll lead the day-to-day performance of all commercial areas, including Food Beverage, Retail, Leisure and Spa, ensuring they run safely, efficiently and to a high standard. Through your leadership team, you'll maintain strong operational oversight, resolve issues quickly and keep plans aligned to demand. You'll also oversee key projects, ensuring smooth delivery with minimal disruption.
• Colleague Engagement Culture - You'll provide clear, visible leadership across large, multi-disciplinary teams, building an environment where people feel engaged and supported. You'll develop your managers, strengthen capability and support progression, while using colleague feedback to drive improvements and maintain a positive, inclusive culture.
• Guest Experience Standards - You'll ensure consistently high standards across all areas, keeping the guest experience at the centre of everything. Using feedback and performance insight, you'll drive improvements and support effective service recovery, working with village and central teams to deliver a seamless guest journey.
• Financial Accountability - You'll support strong commercial performance by helping teams manage costs, use resources effectively and deliver results. Working with Forest House, you'll translate plans into action, using data and insight to track performance and identify opportunities to improve.
• Compliance, Safety Wider Leadership - You'll ensure all areas operate safely and in line with standards, acting as a key escalation point when needed. As part of the Senior Leadership Team, you'll contribute to wider priorities, support communication and step in to lead in the absence of the Village Director, while also supporting sustainability goals.

What We're Looking For:

• Strong senior leadership experience in a fast-paced, multi-unit environment (hospitality, leisure, retail or similar)
• Confident decision-maker, able to use data and insight to manage performance, budgets and operational priorities
• Proven experience leading, developing and motivating high-performing teams