Hospitality Receptionist & Guest Experience Ambassador

Fire & Vine Hospitality

Birmingham

Hybrid

GBP 18,000 - 24,000

Full time

14 days+

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Benefits offered by this job

50% off food

Apprenticeship qualifications

Cycle to work

Employee wellbeing platform

Career development

Breakfast and dinner provided

Job summary

GAUCHO Birmingham is seeking an enthusiastic receptionist to join our fast-paced, high-end team. You will be the welcoming face for guests, handling arrivals and departures with warmth and professionalism, and supporting the reception team to deliver a memorable dining experience.

The role offers opportunities to grow within a hospitality-focused environment, with benefits including food discounts, career development, and an apprenticeship pathway.

Qualifications

Be a team player
Work well within a fast-paced environment
Demonstrate a positive approach to own role and teamwork
Be friendly, welcoming and approachable
Be professional and respectful at all times
Have fun and create a warm and welcoming atmosphere at reception

Responsibilities

Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit.
Ensure all GAUCHO reservations are processed professionally and accurately.
Support and assist the management team to maximise sales revenues through cover driving and business optimisation.
Be the face of GAUCHO and demonstrate service excellence through heightened hospitality

Skills

Team player

Positive attitude

Friendly and approachable

Fast-paced environment

Job description

The role offers opportunities to grow within a hospitality-focused environment, with benefits including food discounts, career development, and an apprenticeship pathway.

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