Guest Experience Ambassador - Fast-Paced Hospitality

GAUCHO; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

50% off food bill

Apprenticeship Scheme

Cycle to work scheme

Employee wellbeing platform

Career development and progression

Breakfast and dinner provided on every

Job summary

GAUCHO Birmingham is seeking an enthusiastic Receptionist to join our high-end hospitality team. The ideal candidate will be passionate about guest service, thrive in a fast-paced environment and represent GAUCHO with warmth and professionalism from arrival to departure.

You will work closely with the reception team to manage bookings, greet guests, and support management in driving guest experience and revenue through attentive service.

Qualifications

• Be a team player.
• Demonstrate a positive approach to own role and teamwork.
• Be friendly, welcoming and approachable.
• Professional and respectful at all times.

Responsibilities

• Work with the reception team to offer an unforgettable experience to Gaucho guests on arrival, departure and during their visit.
• Ensure all GAUCHO reservations are processed professionally and accurately.
• Support and assist the management team to maximise sales revenues through cover driving and business optimisation
• Be the face of GAUCHO and demonstrate service excellence through heightened hospitality

Skills

Team player

Positive attitude

Customer-focused

Friendly demeanor

Professional conduct

Job description

GAUCHO Birmingham is seeking an enthusiastic Receptionist to join our high-end hospitality team. The ideal candidate will be passionate about guest service, thrive in a fast-paced environment and represent GAUCHO with warmth and professionalism from arrival to departure.

You will work closely with the reception team to manage bookings, greet guests, and support management in driving guest experience and revenue through attentive service.