Guest Experience Receptionist & Hospitality Ambassador

GAUCHO; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

50% food discount

Apprenticeship scheme

Cycle to work

Wellbeing platform

Career development

Breakfast & dinner on shift

Job summary

GAUCHO Tower Bridge is seeking an enthusiastic Receptionist to join our busy, high-end team. You will be the first point of contact for guests, greeting with warmth and professionalism while upholding GAUCHO standards of hospitality.

This role offers training and progression in a fast-paced environment, with food discounts, apprenticeship opportunities, and wellbeing benefits. You will help manage reservations and support the team to deliver unforgettable guest experiences.

Qualifications

• Be a team player
• Work well within a fast-paced environment
• Demonstrate a positive approach to own role and teamwork
• Be friendly, welcoming and approachable
• Be professional and respectful at all times
• Have fun and create a warm and welcoming atmosphere at reception

Responsibilities

• Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit.
• Ensure all GAUCHO reservations are processed professionally and accurately.
• Support and assist the management team to maximise sales revenues through cover driving and business optimisation
• Be the face of GAUCHO and demonstrate service excellence through heightened hospitality

Skills

Team player

Fast-paced environment

Positive attitude

Friendly and approachable

Professionalism

Job description

GAUCHO Tower Bridge is seeking an enthusiastic Receptionist to join our busy, high-end team. You will be the first point of contact for guests, greeting with warmth and professionalism while upholding GAUCHO standards of hospitality.

This role offers training and progression in a fast-paced environment, with food discounts, apprenticeship opportunities, and wellbeing benefits. You will help manage reservations and support the team to deliver unforgettable guest experiences.