Hospitality Ops Leader - Assistant General Manager

Soho House & Co.; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Every House Membership

50% off Food & Drink (7 days)

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Day off on your birthday

Up to 50% Staff Discount on Cowshed &_

2 days paid to support a charity (Soho

Free Counselling Sessions

Training and development programs

Team Events and activities

Job summary

Soho House & Co. is seeking an Assistant General Manager at Dean Street Townhouse in Central London. The AGM supports all aspects of the business with the General Manager, overseeing service standards, operations, member and guest experience, and staff retention.

The role emphasizes leadership, brand embodiment, and staff support within a vibrant, high-volume club environment, with ongoing training and development opportunities.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm.
• Hospitable, approachable and passionate about customer service.

Responsibilities

• Support all aspects of the business in conjunction with the General Manager.
• Oversee service standards, operational efficiency, member/guest experience and staff retention.
• Serve as an ambassador for the Soho House brand and embrace the company's ethos.

Job description

Soho House & Co. is seeking an Assistant General Manager at Dean Street Townhouse in Central London. The AGM supports all aspects of the business with the General Manager, overseeing service standards, operations, member and guest experience, and staff retention.

The role emphasizes leadership, brand embodiment, and staff support within a vibrant, high-volume club environment, with ongoing training and development opportunities.