Assistant GM - Luxury Studio Lead & KPI Driver

Soho House & Co.; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual Every House Membership

50% off Food & Drink

Staff Room Rates

Private Health and Dental Care

Weekly Pay

Life Assurance

Staff Discount on Cowshed & Soho Home

Job summary

Soho House & Co. in London seeks an enthusiastic, organised, sales-driven Assistant Manager to help lead our new Studio and deliver an exceptional customer service experience.

You will support the General Manager day-to-day, manage in-store operations, monitor KPI attainment, and learn the Soho Home way before leading the brand new Central London store.

This role will initially be based at one of our other studios, offering hands-on training and collaboration with the wider Soho House team.

Qualifications

• +5 years of experience in a luxury/premium retail environment.
• Understanding local and international furniture/design market.
• Ability to think on their feet to quickly resolve queries and issues.
• Excellent communication skills at all levels.
• Good understanding of Microsoft 360 and other relevant software.
• Warm and friendly manner.
• Confident working within a team and also individually.
• Leads by example.

Responsibilities

• Supporting the General Manager in leading the team and acting as GM in their absence.
• Working alongside the GM to find innovative ways to deliver KPI’s set by the business and accurately reporting all sales data back to relevant teams.
• Take ownership of in store operations both front of house and back of house optimizing opportunity to improve operational efficiency.
• Supporting VM assistant to ensure replenishment is consistently up to date and in line with visual standards.
• Assistance in submission of payroll & Rota’s for the team.
• Raising and closing sales invoices
• Leading by example in demonstrating outstanding customer service and supporting staff members that require improvement.
• Supporting Site Stock Manager to stock take on a monthly basis to hit business KPI on stock accuracy.
• Immerse themselves in the Soho Home product to become an expert in Soho Houses interior design & style.
• Supporting the wider team with in-store events and collaboration
• Generating reports and valuable feedback for General Manager and also for wider business
• Being first point of contact for customer escalations

Skills

Luxury retail

Customer service

Team leadership

Retail operations

Microsoft 360

Tools

Microsoft 360

Job description

Soho House & Co. in London seeks an enthusiastic, organised, sales-driven Assistant Manager to help lead our new Studio and deliver an exceptional customer service experience.

You will support the General Manager day-to-day, manage in-store operations, monitor KPI attainment, and learn the Soho Home way before leading the brand new Central London store.

This role will initially be based at one of our other studios, offering hands-on training and collaboration with the wider Soho House team.