Studio General Manager – Luxury Home & Design Retail

Soho House & Co.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rates

Private Health and Dental Care

Weekly Pay

Life Assurance

Staff Discount on Soho Home

In Office Dog Policy on Fridays

Season Ticket Loan

Christmas Office Closure

2 paid charity days per year

Free Counselling Sessions

Cookhouse & House Tonic trainings

Benefits platform with discounts

Monthly team events

Job summary

Soho House & Co. seeks a commercially driven General Manager to lead the opening of the new Soho Home Studio in Central London. You will drive revenue, oversee a premium retail and showroom experience, and grow interior design services while mentoring a high-performing team.

Based initially at another London studio, the role requires autonomy, brand ambassadorship, and strong relationships with members to convert opportunities into design projects.

Qualifications

• Proven leadership experience within luxury retail, interiors, or design-led showroom environments.
• Demonstrable experience working with a multi step sales cycle, ideally within an interiors / furniture business
• Strong commercial acumen with a track record of driving sales growth and achieving financial targets.
• Experience managing high-value client relationships and delivering consultative sales.
• Excellent leadership and coaching skills, with experience building and motivating high-performing teams.
• Strong communication and relationship-building skills, with the confidence to engage with a diverse membership base.
• Highly proactive and entrepreneurial, with the ability to work autonomously and identify new opportunities.
• A passion for interiors, design and the Soho Home aesthetic

Responsibilities

• Own the commercial performance of the Soho Home Studio, delivering against sales, profitability and KPI targets.
• Drive growth of Soho Home’s interior design services by identifying opportunities, supporting the on site interior designer in hosting consultations and converting members and guests into design clients.
• Build and nurture strong relationships with Soho House members, developing a loyal client base and repeat business.
• Identify high-value opportunities within the Soho House membership community and proactively generate new business.
• Lead the day-to-day running of the studio, ensuring a premium retail and showroom experience at all times.
• Recruit, develop and lead a knowledgeable and passionate sales team focused on delivering exceptional service and expert product knowledge.
• Maintain strong visual merchandising standards in partnership with the visual team, and ensure the studio reflects the Soho Home aesthetic and brand standards.
• Manage stock levels, product ordering and inventory accuracy in line with business KPIs.
• Work closely with the Membership, Events and Hospitality teams at Soho House to increase awareness of Soho Home and generate new client opportunities.
• Host in-studio events, styling sessions and design consultations to engage the membership community.
• Act as a brand ambassador for Soho Home.
• Take ownership of site P&L performance, working closely with finance to deliver revenue and EBITDA targets.
• Accurately report sales data, insights and opportunities to relevant internal teams.
• Continuously review studio performance and identify opportunities to improve commercial outcomes and customer experience.

Skills

Leadership experience

Luxury retail

Interiors/design

Sales cycle

Client relationships

Team leadership

Communication

Entrepreneurial mindset

Brand ambassador

Job description

Soho House & Co. seeks a commercially driven General Manager to lead the opening of the new Soho Home Studio in Central London. You will drive revenue, oversee a premium retail and showroom experience, and grow interior design services while mentoring a high-performing team.

Based initially at another London studio, the role requires autonomy, brand ambassadorship, and strong relationships with members to convert opportunities into design projects.