Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant General Manager to join their vibrant team in Cheltenham. This role is pivotal in supporting the General Manager and leading a passionate team dedicated to exceptional service. With a focus on financial performance and team engagement, you will thrive in a fast-paced environment. Enjoy a competitive salary, generous bonuses, and a range of benefits including wellness support and internal progression opportunities. Join a company that values change and celebrates diversity, and make a meaningful impact in the world of hospitality.

Benefits

£3000 bonus opportunity

Average £140 tips per week

Free food allowance on shifts

Discounts at Wagamama and other TRG brands

Wellness support

Family-friendly policies

Financial wellbeing support

6-week training program

Qualifications

• Experienced hospitality manager with strong leadership skills.
• Ability to engage and motivate teams effectively.

Responsibilities

• Support the General Manager in leading the restaurant team.
• Ensure exceptional service and exceed customer expectations.

Skills

Team Leadership

Communication Skills

Financial Performance Management

Problem Solving

Job description

Social network you want to login/join with:

Hospitality Operations Manager (Hiring Immediately), Cheltenham

Client:

Wagamama

Location:

Cheltenham

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama celebrates Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The Role:

As an Assistant General Manager, you’ll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our values, inspire and motivate your team to provide exceptional service, and strive to exceed expectations. A passion for people, food, and hospitality, along with a drive to make positive change, are essential.

Benefits include a competitive salary, a £3000 bonus opportunity per year, an average of £140 tips per week, access to Wagestream to withdraw up to 30% of earnings before payday, a dedicated 6-week training program, free Wagamama food allowance on shifts, discounts at Wagamama and other TRG brands, internal progression opportunities towards becoming a General Manager, wellness support, family-friendly policies, and financial wellbeing support.

What We Look For:

• An experienced hospitality manager capable of leading a team with positive behavior and driving performance in a fast-paced environment.
• Strong communication skills with a caring approach, ensuring team support and engagement.
• Understanding of financial performance and ability to manage budgets.
• Leadership experience in team performance and development.
• Inspiration and engagement skills to help teams flourish.
• Problem-solving abilities with quick decision-making skills.

The Wagamama Way:

Kaizen, meaning ‘good change’, is our core philosophy. It influences everything we do—from our food to our work culture—championing change and celebrating difference. We foster a culture of trust, support, and open communication, encouraging everyone to bring their authentic selves to work.

Join us and be you, be Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams. The average tips are based on front-of-house management positions across UK restaurants between 29/05/23 and 02/07/23. Tips vary by restaurant and are discretionary; they are not considered wages and are not guaranteed.