Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant and dynamic team as an Assistant General Manager in a renowned restaurant chain. This role is pivotal in leading a passionate team, ensuring exceptional service, and fostering a positive work environment. With a commitment to continuous improvement, you'll drive performance while enjoying a range of benefits, including a competitive salary and bonus opportunities. This position offers a unique chance to grow within a celebrated brand that values diversity and inclusion, making a real impact in the hospitality industry.

Benefits

£3000 bonus opportunity

Average £140 tips per week

Free food allowance (£14-£25)

50% discount at wagamama

30% off at other trg brands

Wellness support

Family-friendly policies

Financial wellbeing support

Internal progression opportunities

Dedicated 6-week training program

Qualifications

• Experience in hospitality management with a focus on team leadership.
• Strong financial understanding and budget management skills.

Responsibilities

• Support the General Manager in leading the restaurant operations.
• Inspire and motivate the team to provide exceptional service.

Skills

Leadership

Communication

Problem-solving

Budget Management

Job description

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Hospitality Operations Manager (Hiring Immediately), Birmingham

Client: wagamama

Location: Birmingham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Assistant General Manager | Full Time

At wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The role |

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the wagamama way. You’ll embody our people promise, values, and core leadership behaviors. You'll inspire and motivate your team to provide exceptional service and strive to exceed expectations. A passion for people, food, and hospitality, along with a drive to make positive change, are essential.

Benefits include a competitive salary, £3000 bonus opportunity per year, an average of £140 tips per week, access to wagestream to access up to 30% of your earnings before payday, a dedicated 6-week training program, free wagamama food allowance (£14-£25) on every shift, 50% discount at wagamama, 30% off at other trg brands with family and friends, internal progression opportunities towards becoming a general manager, wellness support, family-friendly policies, and financial wellbeing support.

What we look for |

An experienced hospitality manager capable of leading a restaurant team with positive behavior and actions, driving performance in a fast-paced environment. Strong communication skills, financial understanding, budget management abilities, leadership experience, and problem-solving skills are required. You should be an inspiring leader who fosters team development and engagement.

The wagamama way |

Our philosophy, kaizen, meaning ‘good change’, guides us to find better ways in all we do—from our food to our work culture. We champion change, celebrate difference, and create safe, inclusive spaces for genuine conversations. We ask you to bring your authentic self to wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams, with averages based on management positions across UK restaurants. Tips vary by restaurant and are at guests' discretion, not guaranteed, and are not considered wages.